Unable to access email account again

footes04 There isn't much to add to the instructions given in the message you have posted a screenshot of.  If you follow those instructions you should be able to unlock the email account.

---

footes04 wrote:

please can someone advise.

Have you tried following the instructions given in the error message (as per the screenshot you posted) ?
That usually unlocks the account so that's the first thing to try.

Coenoby

Edited to add - sorry Graham_A you beat me to it. 👍

Hi footes04 👋.

Thanks for reaching out to us, with any locked email accounts we would advise customers in performing the above action in order to unlock it, should you try more than 2 times this may lock your account fully where it will require our assistance to unlock it. 

Should this be the case we can assist you, we would need to bring you in for a private message to discuss this and resolve. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina