It is my understanding that emails placed in the Trash folder are automatically deleted after 7 days (Help page). I currently have many emails in my Trash (about 250, mostly SPAM) going back to January this year! Is there a setting that I have to activate to enable auto deletions to happen every 7 days as specified in email Help?
I'm afraid I don't understand what you mean by "your settings in the filter rules". I have many filter rules associated with received SPAM, all of which have the action set to Discard if that helps.
"Is there a setting that I have to activate to enable auto deletions to happen every 7 days as specified in email Help?"
No, my understanding is that deletion should happen automatically 7 days after emails have been moved into the trash folder. There is no setting in webmail to turn that on and off.
However, my personal experience with my ntlworld email account is that auto deletion has always seemed pretty random.
I only use my ntlworld email account for notification emails from this forum and I generally flag them for deletion before I sign into the forum to check out the relevant forum posts.
Currently I see there are notification emails in the trash folder dating back to July 2023! There are lots of emails from 2025 but strangely there are very few dating from 2024.
In fairness I cannot hand on heart say those old emails have been in the trash folder since 2023 but I think it's highly unlikely they have been in there for less than 7 days! Certainly I don't seem to have had any trash deleted since the start of this year.
On the other hand, in the past they have been posts on this forum from people complaining that their trash emails are always deleted after 7 days. So auto deletion does seem to happen for some people.
VM email does have some quirks and as far as I am concerned this seems one of them.
Coenoby
VM email does have some quirks
You can say that again ... ;-)
