Forum Discussion

Chris-H's avatar
Chris-H
Tuning in
2 years ago

Spam warning on every message

Starting today 28th March 2024 every time I try to send a message from my virgin mail box I get this error, regardless of the content of the message

Sending of the message failed.
An error occurred while sending mail. The mail server responded: SPAM Content Found (VM603) pu1Dr6OUzeVogpu1Dr52w8. Please check the message and try again.

9 Replies

  • JohnEdwards's avatar
    JohnEdwards
    Superfast
    13 days ago

    Exactly the same problem (also with Thunderbird, using @ntlworld.com address) started yesterday. EVERY sent mail gets this warning (although the detail ref changes each time). I have tested with a very basic TEST message - no difference.

    However, oddly, the messages ARE getting delivered!

    Is this a temporary VM glitch?

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      12 days ago

      Hello JohnEdwards

       

      Sorry to hear of the email issues experienced, we appreciate you raising this via the forums.

       

      Other people experiencing this have advised it resolved itself in 24 hours or so, are you still experiencing the issue since your post? Does it happen across both webmail and client?

       

       

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Chris-H 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry to hear you are getting an error when sending emails.

    Are you using WebMail or third party email client?

    • Chris-H's avatar
      Chris-H
      Tuning in
      2 years ago

      I was (am) using thunderbird and the following day it was working again. In the meantime I did use webmail which worked without a problem

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Chris-H

        Thank you for your response.

        Just to clarify please, is this issue now resolved?

        Please pop back to us when you can.

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    To troubleshoot look for common elements in the message being sent, for example signature, links, etc.

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