Forum Discussion

Chris-H's avatar
Chris-H
Tuning in
2 years ago

Spam warning on every message

Starting today 28th March 2024 every time I try to send a message from my virgin mail box I get this error, regardless of the content of the message

Sending of the message failed.
An error occurred while sending mail. The mail server responded: SPAM Content Found (VM603) pu1Dr6OUzeVogpu1Dr52w8. Please check the message and try again.

7 Replies

Sort By
  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    To troubleshoot look for common elements in the message being sent, for example signature, links, etc.

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Chris-H 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry to hear you are getting an error when sending emails.

    Are you using WebMail or third party email client?

    • Chris-H's avatar
      Chris-H
      Tuning in
      2 years ago

      I was (am) using thunderbird and the following day it was working again. In the meantime I did use webmail which worked without a problem

      • handsomeinked's avatar
        handsomeinked
        Up to speed
        2 years ago

        Just to clarify, you're only receiving the message whilst using thunderbird? Are you on Windows, Linux or Mac?