Ever since the O2 merger my virgin.net email has not been accessible.
Test emails bounce back even though I am paying. Is the server down ?
Several calls to the cumbersome helpline have not helped.
Someone just care enough to fix it. What is wrong and when exactly will it be restored ?
I'm exactly the same, apparently email is a complimentary service! I have zero confidence in them resolving this. Has taken up hours of my time, some people seem to have been able to login but it is pretty widespread for sure.
See attached capture.. It keeps saying "Please try again later", but later never ever happens - it never fixes.. All test emails bounce. Is the server down ??
Forum TeamHey Sid_M, thank you for reaching out and we are sorry to hear you are having some issues creating an account, also a warm welcome to the community.
Please try and sign up using the Bing browser, this should allow you to create an account/
Please keep us updated.
The Bing addon in Firefox did nothing. I have a Virgin account which I can log into but the email part of it is dead. Why is this ? I saw on another thread that a Virgin staff member has to intervene to reconnect the virgin.net email addresses. Can you please now intervene to do this..
Sid_M "Test emails bounce back even though I am paying. "
Those bounce back messages will give the reason the email could not be delivered - so what do they say? That will be a big clue as to what's wrong.
If you look at a bounce back message, after a few lines of text there will be a line that says:
"The following addresses failed:" and then there will be some more text.
For example, it may well say:
"MXIN501 mailbox xxxxx@virgin.net unknown"
Does it say that your email address is unknown or something else?
If it says the mailbox is "unknown" it means that your virgin.net account no longer exists.
If it says something else then post here with what that line says but do no not post your virgin.net email address.
Coenoby
550 5.1.1 MXIN501 mailbox .......................@virgin.net unknown
This is what my error message says when I try to send a test email and it 'bounces back'. Going by what you have said, this does not fill me with hope...
Sorry to be the bearer of bad news but at least you can now be a bit more specific talking to VM
That error certainly explains why your having no joy accessing your account
Coenoby
550 5.1.1 MXIN501 mailbox [.....virgin.net] unknown
Even saying what you did you have been 1000% more informative than the helplines..
Same experience as MDM2. Interesting the email suffixes are the same.
Personally I think the email accounts do exist somewhere but Virgin need to switch on a server for virgin.net
Sid_M "Personally I think the email accounts do exist somewhere but Virgin need to switch on a server for virgin.net"
Sadly I don't think it's as simple as that.
MDM2 has given an update here Virgin.net no email access | Virgin Media Community - 5655845
It does not sound as if they have regained access to the virgin.net account but perhaps he / she could clarify that?
Coenoby
I saw on another thread that a Virgin staff member has to intervene to reconnect the virgin.net email addresses.
I believe that was for “orphaned” mailboxes that existed. If the mailbox is deleted they can’t assist.
The email address comes back as 'Fake'.
Mmmmm - so that is not good news.
MDM2 "The email address comes back as 'Fake'."
I'm sorry to hear that but it just backs up the information in the bounce back messages so it's not unexpected.
I assume that you have an alternative email account or accounts to use. The virgin.net account along with all the emails and contact address it held is gone for good I'm afraid.
Coenoby
It is obvious there is an issue affecting many users simultaneously and I do not appreciate Virgin staff coming here and implying these are one by one cases or user error.
Please just come clean and tell us what is broadly causing the problems and a rough timeframe for users en masse to regain access to their emails again...
