Forum Discussion

makemray's avatar
makemray
On our wavelength
11 months ago

Signing into email issue - Forbidden.

When I go to the Virginmedia website and click on sign into email I get this.

Anyone else got this issue. ?

regards

Ray

 

 

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    Does this issue persist when using your web browser's Incognito / Private mode? If not then when this error next occurs:

      • select the padlock icon shown in the address / location bar
      • look for an option to either clear / view cookies in the pop-up menu
      • then follow the process to remove the cookies shown for the site

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

     

    • makemray's avatar
      makemray
      On our wavelength

      Sorry for the delay in answering you. It still happens incognito !

      Ray

       

      • Paul_DN's avatar
        Paul_DN
        Forum Team

        Hi Ray,

        Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to log into your Emails, so I can help I have sent an invite into a private chat, please click on the white envelope to accept.

        Regards

        Paul.

    • makemray's avatar
      makemray
      On our wavelength

      Just changed the password and it still persists. Yes. 

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    Sorry to read that. The forum team are best placed to help further and issue has been flagged to them.