Once opon a time I would sign in with my.name@virgin.net and a password without problems. Then it changed to use a recovery email for account sign in but the virgin.net email was still active. Then Virgin and 02 merged and I now have two separate sign ins, both my.name@virgin.net and recovery email, but neither sees any email Inbox despite me being an active broadband customer. Different custoner support staff have said different things to me, so what is even supposed to be the correct email to sign in for seeing the virgin.net emails ? [Mod - title edited for clarity]

I'm exactly the same, apparently email is a complimentary service! I have zero confidence in them resolving this. Has taken up hours of my time, some people seem to have been able to login but it is pretty widespread for sure.

Sorry to be the bearer of bad news but at least you can now be a bit more specific talking to VMThat error certainly explains why your having no joy accessing your account Coenoby

Ever since the O2 merger my virgin.net email has not been accessible.Test emails bounce back even though I am paying. Is the server down ?Several calls to the cumbersome helpline have not helped.Someone just care enough to fix it. What is wrong and when exactly will it be restored ?

Sid_M "Test emails bounce back even though I am paying. "Those bounce back messages will give the reason the email could not be delivered - so what do they say? That will be a big clue as to what's wrong.If you look at a bounce back message, after a few lines of text there will be a line that says: "The following addresses failed:" and then there will be some more text.For example, it may well say:"MXIN501 mailbox xxxxx@virgin.net unknown" Does it say that your email address is unknown or something else? If it says the mailbox is "unknown" it means that your virgin.net account no longer exists.If it says something else then post here with what that line says but do no not post your virgin.net email address.Coenoby

550 5.1.1 MXIN501 mailbox .......................@virgin.net unknownThis is what my error message says when I try to send a test email and it 'bounces back'. Going by what you have said, this does not fill me with hope...

Signing in - emails | Virgin Media Community

19 Replies

Buster52
Just browsing
3 hours ago
I too am a VM BB customer and have been unable to login to my account since the process was changed. I have spent ages reading through loads of posts here and have spent ages trying them. Unfortunately without success.
I have been given a ticket which has gone precisely no where desperate a chap on here called Daniel trying to escalate it.
So having phoned VM on a number of occasions, again taking hours of my time, I have raised a formal complaint and have been given a Complaint number. I was promised a call back and surprise surprise have had nothing.
To say I am totally dissatisfied is a complete understatement, probably like many others. Does VM care about their customers. I will let you be the judge.....
Graham_A
Very Insightful Person
8 hours ago
For VM webmail access you use the VMO2 ID for the email account concerned with the account password or passkey.
For access via an email client or app you use the full virgin.net email address together with the generated app password (four words separated by hyphens).
Edit: Looking at you previous posts it looks as if your virgin.net email was orphaned and has subsequently been deleted which would explain why you can't login to it.
- Sid_M
  Just browsing
  6 hours ago
  Many thanks for chiming in, but one of the Customer Support people has told me they can definitely still see my virgin.net account and Technical team are onto it but many people are in the same position. But this has been ongoing..
  To be fair, they say contradictory things but I do retain still some hope yet. Surely they wouldn't delete if I am still a current customer ?
Sid_M
Just browsing
17 days ago
Ever since the O2 merger my virgin.net email has not been accessible.
Test emails bounce back even though I am paying. Is the server down ?
Several calls to the cumbersome helpline have not helped.
Someone just care enough to fix it. What is wrong and when exactly will it be restored ?
- Sid_M
  Just browsing
  10 days ago
  It is obvious there is an issue affecting many users simultaneously and I do not appreciate Virgin staff coming here and implying these are one by one cases or user error.
  Please just come clean and tell us what is broadly causing the problems and a rough timeframe for users en masse to regain access to their emails again...
- MDM2
  Just browsing
  15 days ago
  The email address comes back as 'Fake'.
  Mmmmm - so that is not good news.
  - coenoby
    Very Insightful Person
    15 days ago
    MDM2 "The email address comes back as 'Fake'."
    I'm sorry to hear that but it just backs up the information in the bounce back messages so it's not unexpected.
    I assume that you have an alternative email account or accounts to use. The virgin.net account along with all the emails and contact address it held is gone for good I'm afraid.
    Coenoby
- Adduxi
  Very Insightful Person
  15 days ago
  I saw on another thread that a Virgin staff member has to intervene to reconnect the virgin.net email addresses.
  I believe that was for “orphaned” mailboxes that existed. If the mailbox is deleted they can’t assist.

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Signing in - emails

19 Replies

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