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jimk11's avatar
jimk11
Joining in
9 months ago

Setting up NTLWorld email on my iPhone

Hi there

I'm trying to add my NTL World email to my iPhone.  It stopped working a month or two ago, so I deleted the account and tried to re-add, but getting this error message: No password provided for NTL World. Please go to mail account setting and enter password.  The password on my iPhone looks to be correct!

It's still working on my Fire Tablet though.  Therefore, I would like reset my password to see if that will help (and obviously don't want to mess with the Fire Tablet settings where it is work).  Will that help?  Or is there a known issue with @NTLWorld.com email addresses under Virgin Media now?

Any pointers you can provide would be welcomed.

Many thanks

Jim

6 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    8 months ago

    Hi jimk11 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    Have you tried following the advice provided by jpeg1? If so, has it resolved the matter?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • BIgTradioman's avatar
      BIgTradioman
      On our wavelength
      6 months ago

      Yes i have and I cannot work out how to get an app password for my ntlworld.com account that I have had for over 20 years

       

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        6 months ago

        Hi BigTradioman, 

        We're sorry to hear you're having an issue with getting an app password. 

        Please log in to My Virgin Media here > Click on Account settings > Virgin Media Mail settings > scroll down to the App password section and click the Generate new App password button.

        You should get a pop up message asking you to verify your email address and you'll need to use a 3rd party email address to continue. You'll be sent a one time passcode to enter on the next page to verify it's you. Once verified you'll then be given an app password which will look something similar to: mail-horse-yellow-panda and you should note this down.

        To get things working on an email client or app again, you will need to enter the new mail password in the settings. This will allow your emails to load again. In some cases, you may need to remove the email account from the mail client or app completely and re-set it up as fresh. If this is the case for you, please ensure you use your VM email address as the username and the newly generated app password.

        These changes have been put in place as Multi-factor authentication (MFA) is now required. Just as a side note, when logging in to My VM, you will need to use the third party email address as the username and your original My VM password.

        Please let me know how you get on and apologies for the inconvenience.

        Thanks, 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    Yes, everything to do with VM email is getting harder. I don't think that is an accident.  Sooner or later it will become necessary to use a more reliable email service, as many are finding out right now.