Forum Discussion

ahewings's avatar
ahewings
Joining in
2 years ago
Solved

Secondary email disappeared

I am the primary account holder and I created a secondary email account 10 years back but it disappeared a number of months ago. I cannot see it listed under my accounts when I login and I cannot login directly with the email address itself. How do I access this? Could someone check to see if its been accidentally deleted and can be reactivated?

  • Megan_L's avatar
    Megan_L
    2 years ago

    Hi Ahewings,

    Thanks for using the Community Forums to get this issue with your email looked into, I am sorry if this has been causing some frustration ðŸ˜¥ We would be more than happy to look into this for you!

    Can we firstly ask if this secondary email was created/registered on a previous service? Maybe you have moved home in the past, or disconnected some time ago and are a returning customer?

    Thanks,

    Megan_L

  • Megan_L's avatar
    Megan_L
    Forum Team
    2 years ago

    Hi Ahewings,

    Thanks for using the Community Forums to get this issue with your email looked into, I am sorry if this has been causing some frustration ðŸ˜¥ We would be more than happy to look into this for you!

    Can we firstly ask if this secondary email was created/registered on a previous service? Maybe you have moved home in the past, or disconnected some time ago and are a returning customer?

    Thanks,

    Megan_L

    • ahewings's avatar
      ahewings
      Joining in
      2 years ago

      No it was only created under Virgin media. And we have not moved home, 

      • Carley_S's avatar
        Carley_S
        Forum Team
        2 years ago

        Thank you for confirming that to us ahewings 

        Are you able to login with the email through a client at all such as gmail or outlook?

        If not, what error do you see when trying to log in with this email?

  • ahewings's avatar
    ahewings
    Joining in
    2 years ago

    Sorry I didn't reply forgot all about this issue, It says Email or password incorrect Try again or go back and change it. Are you still able to help?

    Regards Al 

    • Zach_R's avatar
      Zach_R
      Forum Team
      2 years ago

      Hi ahewings,

      Thanks for expanding. Can you just clarify how you're going about attempting to access it, and if it's the same way you've successfully accessed it in the past?

      Thanks,