My wife's VM e-mail account was hacked. I went onto my VM account and noticed that her account was no longer listed but an unrecognised gmail account was. I deleted that gmail address but I am now concerned that I may have deleted my wife's account if that was now amended by the hacker to that gmail address. What can I do to recover my wife's VM e-mail account please? Many thanks in advance.
Forum TeamHi IPC1
Welcome to the Community Forums.
Sorry to hear of your concerns with your wife's email. We aren't able to change a Virgin Media email to another client email, like Gmail or Outlook for example.
Was the email linked to the primary online account, or was this an older email that was linked to an older closed account, maybe?
How was the gmail account listed in your MyVM account? Could this be the non VM account that VM now require for access to MyVM?
If you have deleted a VM email account on line, rather on a remote app, there is nothing you can do to recover it. It's just possible that VM can do so, but I wouldn't rely on it
Thanks both. I am the account holder and my wife's email was a sub email address to that. The account I deleted was an odd Gmail account that I did not set up. I do not have a non VM account linked to my account.
Sounds like my wife's email account may well be irrecoverable sadly but any further assistance welcome.
You will need a non VM email address to access your main MyVM account. This is now a VM requirement. Also sub/secondary email accounts are now treated differently.
https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address
https://www.virginmedia.com/help/broadband/manage-email-account
Thanks. I can access my account which is why I can see my wife's email is no longer there.
Forum TeamYou wouldn't have been able to delete the gmail email address through the virgin media online account. You may have removed it from the account but if you went on outlook you would still be able to access it. Have you attempted to sign into the email through outlook?
^Martin
Thanks Martin. The Gmail account I referred to was not set up by me so I have no idea how to access that and not sure if I would want to even if I could. My wife's VM email address is not listed in my email sub accounts when I log in as main account holder on line. My wife cannot access her account as password was changed by hacker. Is there any way her account can be recovered? She did not have a recovery email registered. Many thanks.
