Forum Discussion

Pufnstuf's avatar
Pufnstuf
Tuning in
7 months ago

Re: Re: Concerned Virgin.Net eMail Users

Like many others, my wife and I are at risk of losing the virgin.net email addresses we have used for around 30 years. We got them when we got our dial up Internet accounts. When we got Virgin broadband we stopped using the dial up but kept using the same email addresses. We will be totally lost without the email addresses we have had for so long. I couldn't even begin to count the number of places I've registered with using that address over 30 years. Surely there must be a way to connect the old address to the Virginmedia inbox, so we can continue to it? Anyone from Virgin Media able to help with this? 

3 Replies

Sort By
  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    7 months ago

    The VM Forum Team staff should respond to this post in the morning.

    If your current VM broadband account is in the same name as the orphaned virgin.net email addresses then there is a chance that they can be moved to the current account and saved.

  • Penfolder's avatar
    Penfolder
    Joining in
    7 months ago

    Good morning

    Your situation is identical to mine. However, during last week I received an email asking to contact Virgin on a different phone number 0800 052 2209. It appears this number goes to a team who understand the issue and how to resolve it. After giving my details and all the email addresses associated to my account, I was told the email addresses had been linked to my current VM account and will take 5 days to complete. We'll have to wait and see if that happens.

    In the meantime, if you use Ms Outlook as your mail handler, you can download all your emails and access them offline.

    Good luck

    Hope this helps

    Andrew

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    7 months ago

    Hi Pufnstuf,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you're having some complications regarding your email account. I can see that one of my colleagues has already responded to you via the other thread that you've made about this. We'll continue to assist you from there on this matter going forward.

    Thanks,