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mtndave's avatar
mtndave
On our wavelength
2 months ago

Re-confirm Virginmedia email app password?

During some troubleshooting with VM they asked me to regenerate my virgin media 3rd party app password. Format as I understand it is xxxx-xxxx-xxxx-xxxx

This involved re - entering password first on Thunderbird email on desktop pc - when I typed it it wouldn't accept despite several attempts. I had made a written note of it, accurately I thought!  I then copied and pasted it and it worked..

During troubleshooting I lost sight of the on screen password I copied...and when I subsequently tried to type into phone and ipad email, it wouldn't accept it..

Question I have - is it possible to re-display that password in VM settings anywhere - I only seem to be able to generate a new one, which VM dont want me to do whilst they are troubleshooting an email problem. 

Thanks

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey mtndave, thank you for reaching out and we are so sorry to hear about your password error.

    Is this saved anything in the cloud, it may be worth going into these settings?

    Most likely we would need to wait until the error has been fixed, have the team raised an IT ticket for you? 

    • mtndave's avatar
      mtndave
      On our wavelength
      2 months ago

      Thanks for the reply - I only wanted to know if the email app password was viewable retrospectively by account holder - anyway it appears not, only possible to regenerate I assume?  This hasn't involved getting a ticket raised atm, its not an error as such, just a query about how the system works.

       

       

      • Jamaal_A's avatar
        Jamaal_A
        Icon for Forum Team rankForum Team
        2 months ago

        Hi mtndave 👋

        Yes you are correct. We ourselves cannot view any passwords. We can reset your MyVirginMedia app password, or help you gain access to an email address from our domain, but only by raising a ticket with our back office IT support team. 

        If you need help with anything else, please let us know here 🙂