Forum Discussion

Pufnstuf's avatar
Pufnstuf
Tuning in
5 months ago

Re: Concerned Virgin.Net eMail Users

My wife and I also have the same issue. We both have virgin.net email addresses we have used for around 30 years which we got with our dial up Internet accounts. We also have Virgin broadband but would be totally lost without the email addresses we have had for so long. I couldn't even begin to count the number of places I've registered with using that address over 30 years. Surely there must be a way to connect the old address to the Virginmedia inbox, so we can continue to it? 

  • ravenstar68's avatar
    ravenstar68
    Very Insightful Person
    5 months ago

    Pufnstuf As you are a current VM Broadband customer it might be possible - however you need to ideally start your own thread.  The Forum Team will take a look and check whether they can do this for you.

  • Pufnstuf's avatar
    Pufnstuf
    Tuning in
    5 months ago

    Like many others, my wife and I are at risk of losing the virgin.net email addresses we have used for around 30 years. We got them when we got our dial up Internet accounts. When we got Virgin broadband we stopped using the dial up but kept using the same email addresses. We will be totally lost without the email addresses we have had for so long. I couldn't even begin to count the number of places I've registered with using that address over 30 years. Surely there must be a way to connect the old address to the Virginmedia inbox, so we can continue to it? Anyone from Virgin Media able to help with this? 

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      5 months ago

      The VM Forum Team staff should respond to this post in the morning.

      If your current VM broadband account is in the same name as the orphaned virgin.net email addresses then there is a chance that they can be moved to the current account and saved.

    • Penfolder's avatar
      Penfolder
      Joining in
      5 months ago

      Good morning

      Your situation is identical to mine. However, during last week I received an email asking to contact Virgin on a different phone number 0800 052 2209. It appears this number goes to a team who understand the issue and how to resolve it. After giving my details and all the email addresses associated to my account, I was told the email addresses had been linked to my current VM account and will take 5 days to complete. We'll have to wait and see if that happens.

      In the meantime, if you use Ms Outlook as your mail handler, you can download all your emails and access them offline.

      Good luck

      Hope this helps

      Andrew

    • Zach_R's avatar
      Zach_R
      Forum Team
      5 months ago

      Hi Pufnstuf,

      Thank you for your post and welcome back to our community forums. We're here to help.

      I'm sorry to hear you're having some complications regarding your email account. I can see that one of my colleagues has already responded to you via the other thread that you've made about this. We'll continue to assist you from there on this matter going forward.

      Thanks,
       

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    5 months ago

    Hi Pufnstuf thanks for your post here in the Community although we're sorry to hear of your concerns raised here.

    Please allow me to send you a PM so I can investigate this for you.

    Kindly expect the PM to arrive shortly and respond directly when you can!
    Many thanks