Forum Discussion

ModTeam's avatar
ModTeam
Moderator
12 months ago
Solved

+++ Known Issue+++ "Your Virgin Media Mail account is currently unavailable" RESOLVED

Hi All,  We are aware of an issue affecting some customers being unable to access their Virgin Media Email accounts this morning. This has been raised and our team are currently investigating this ...
email
locked
unavailable
webmail
  • ModTeam's avatar
    ModTeam
    12 months ago

    We've had confirmation this issue has been resolved and normal service should now have resumed.

    Any customers experiencing difficulties accessing email should open a thread for further support.

    Apologies again for any inconvenience this issue may have caused.

ten-tenths's avatar
ten-tenths
Up to speed
12 months ago

Anyone else having issues with webmail today ? Email on my phone and iPad are fine but when i open webmail it says my account has been locked. It displayed a 500 Server Error a couple of times before the lock page came up. I'm reluctant to go through the password reset process at the moment as email works on other devices so I'm assuming its a VM server issue ?

 

Jon

ten-tenths's avatar
ten-tenths
Up to speed
12 months ago

if your email is working on your phone / tablet then I would sit tight and do nothing for a while. It looks like a Friday morning VCU  (Virgin C**k Up)