Locked accounts
Hi, Last year I had one of my email accounts locked, I asked for help & found out that I needed to provide another email address to regain access to that account. I've now just been locked out of multiple accounts today with the same message, does this mean I've got to make up new email accounts to regain access ?? I just don't understand why Virgin Media keep locking people out of their email accounts when they're being accessed just so they have to make another email up with another provider so they can regain access again... its VERY frustrating !!!! Any help or advice would be grateful please.97Views0likes2Comments
Can’t access ntlworld email account
Hi, We’re having a problem with my mum’s account. She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email account on her Google phone as it keeps asking ‘correct credentials needed - enter credentials for *******@ntlworld.com’ We have followed the whole process, try to put the details in on her phone and another error message pops up with ‘Problem with account setup - your username or password is incorrect’. We’ve gone into the Virgin media page online and entered another non-VM account for her to verify her ntlworld account through, then get ‘Your Virgin Media Mail account is currently unavailable’. Myself and my sister (a software developer) are stumped about how to help our mum! We would love some help please, none of the other threads on here have given us an answer yet.Solved16KViews0likes12Comments+++ Known Issue+++ "Your Virgin Media Mail account is currently unavailable" RESOLVED
Hi All, We are aware of an issue affecting some customers being unable to access their Virgin Media Email accounts this morning. This has been raised and our team are currently investigating this issue. We will have this resolved as quickly as possible. Ticket ref: F011208525 +++UPDATE+++ This issue is now resolvedSolved13KViews1like43CommentsEmail accounts locked, mailbox unable, unable to access email account, malware letter
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all devices where you have used your email address to prevent your email address and IP address from being picked up by our spam and abuse system. Once this has been done please also go to this page and enter the email address and password of the affected email account. Then perform a password reset using a completely new and unique password. If you have any issues 30 minutes after trying the password reset method, do post in our email board with what you have tried, the error message and a screenshot (omitting personal information) so we can assist further. Thanks Community Moderators ................................................. Edit - We will also be notifying customers with active broadband services via email if their email has been locked due to suspicious activity and it will look like the below: Sender : internet-security@virginmedia.com. [IMPORTANT] Virgin Media Alert: Your device may have a malware infection Your Virgin Media Account number: Our reference: VMIS158-SUSPICIOUS_ACTIVITY- A device using your internet connection may be infected with malware Dear Customer Name, You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected. It is important that you: Do a full virus scan on your device with up-to-date anti-virus software Reset your password to something new, unique to this account and secure. After resetting your password, your mailbox will automatically be unlocked after 15 minutes. Please ensure that the above points have been completed to prevent your mailbox from being locked again. More help and support For extra advice, or to double-check that this is a genuine Virgin Media communication, head to our community at virginmedia.com/community, click 'Help forum' and join the conversation on the Security Matters board. Kind regards, The Virgin Media team98KViews8likes1Comment
Locked accounts
Hi, Last year I had one of my email accounts locked, I asked for help & found out that I needed to provide another email address to regain access to that account. I've now just been locked out of multiple accounts today with the same message, does this mean I've got to make up new email accounts to regain access ?? I just don't understand why Virgin Media keep locking people out of their email accounts when they're being accessed just so they have to make another email up with another provider so they can regain access again... its VERY frustrating !!!! Any help or advice would be grateful please.
