Secondary email account locked
Hello, I got some invaluable help in this forum about 4 years ago so I am hoping that a VM agent will see my post as I am at the end of my tether! One of my secondary email account got locked on 9th October, exactly one week ago. I called Virgin Media the following day and was given an IT ticket number. Unfortunately, despite about 10 follow-up calls, I still haven't got a resolution. I was told the ticket had been escalated and that it would take up to 48hrs, then on another call, up to 5 "working days", and then tonight "another 5 days". I cannot wait another 5 days as I am expecting some very urgent emails into that mailbox. Please can someone suggest some ways to resolve this issue?
Locked accounts
Hi, Last year I had one of my email accounts locked, I asked for help & found out that I needed to provide another email address to regain access to that account. I've now just been locked out of multiple accounts today with the same message, does this mean I've got to make up new email accounts to regain access ?? I just don't understand why Virgin Media keep locking people out of their email accounts when they're being accessed just so they have to make another email up with another provider so they can regain access again... its VERY frustrating !!!! Any help or advice would be grateful please.
