Problems with our NTLWORLD emails

Sounds like your own email account is the primary account for your VM services?

If you have generated an app password for your own email address, then you use your ntworld email address + the app password when you set up an email program on a device. Also check the server settings are as below

https://www.virginmedia.com/help/broadband/manage-email-settings

From the primary My VM login, you should be able to see the additional mailboxes associated with your VM broadband service. In the past, you used to be able to do password resets for additional mailboxes via the primary My VM. Now, each mailbox has its own 'My VM' and each additional mailbox has to be administered via that route.

If you cannot see your wife's mailbox as an additional mailbox from the primary My VM login, then her mailbox may have become orphaned from your VM broadband service and you will need the VM forum team to look into that for you.

VM has also started requiring customers to provide a third-party email address as part of its security procedures. See below

Password reset on NTL email account | Virgin Media Community - 5623904

which may be needed for your wife's email address via her own My VM (if/when it is linked to your VM broadband service)

The general view of regular users on here is that VM email has reached the point where it cannot be relied upon for anything important. Given that a third-party email address is now required to use VM email, the obvious move is to start migrating all of your online services to use a new third party email address. This will give you better security, better features and better reliability.

A VM person should get to your topic within a few days.

Thanks for the response, it does look like VM doesn't want the responsibily and cost of running old domain email services. Their loss, we both use our NTLWORLD emails for most things and that its one of the few things that keeps us with Virgin, even though it's more expensive. I'm already starting to move my stuff off to a gmail account, once that's done, I'll likely look at other option for broadband.

A real PITA as people have been contacting us for 25 years on these addresses!!