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SamJB13's avatar
SamJB13
Just browsing
24 days ago

Ooops - you can't do that right now - ERROR

This Virgin Media Error is an absolute joke 🤬🤬 this has been going on for weeks now. I have chatted online, called numerous times, they say that it is being dealt with. I have spent hours on the phone with them and all I get is it is my devices that are causing the issue, so my desktop, laptop and 2 phones are the issue??? I have made it clear to them that sometimes I can access my emails and My Virgin Media account but most of the time this error appears. All I get with them is I am doing it wrong and they will talk me through, they tell me to open the website, ok, then go to sign in, ok, choose email address to sign in to, ok and then enter password, ok but how do you enter the password when the website does not load that page, instead it loads the error page??? I am trying Chrome, Edge and Firefox and again sometimes I am lucky but most of the times the error page comes up.

Last year I changed all 4 of my user names to a third party email, yet apparently I have only done 1?? So how have I been accessing my emails then?? I have now had to do this again and change my passwords which apparently will stop this error, NO IT HAS NOT. I have had calls from them on Saturday and Sunday telling me that this error has been sorted but once again today, I am getting it.

Apparently there is no issue as it is working their end and they are not aware of any other people reporting this issue??? I have told them to look at this website to see how many DO have this same issue but they cannot do that.

I have been a customer since 199 which I think was then Cable & Wireless and then NTL - I will not be renewing my contract this time, the customer service is a disgrace - PLEASE JUST GET THIS SORTED

 

3 Replies

  • SamJB13's avatar
    SamJB13
    Just browsing
    24 days ago

    So just had my daily call from Virgin asking has this has been sorted??? and NO it hasn't - I have been trying all morning and once again I am told I need to change my Passwords and and they are not aware of anyone else having this issue, unbelievable 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      23 days ago

      Hi SamJB13 

      Thanks for posting and welcome to the community. Sorry to hear of the email issue.

      I'll send you a PM now to assist further.

  • Enduser's avatar
    Enduser
    Fibre optic
    22 days ago

    I don't use VM's webmail often, which maybe part of the problem.  A short while ago I was able to log into all my VM email addresses, no problem.

    However just now  I tried to log into my non VM email address but was unable to because the address and password did not match aparently.  So I wondered if the 31 July log in change had come earlier, so I used one of my VM email addresses  and the same password, it logged in no problem, I was also able to log into my other email addresses which have their own passwords.

    However, when i tried a short time later I got the OOOOOps message, for all my emails.

    I know that it's a fine line between trying to keep things safe from bad actors but the balance sometimes just makes it difficult for the legitimate user to use, the banks are the same.

    Fortunately I have a client email account so am able to keep going with my emails.

    Anyway, currently, I am 'locked' out of my Webmail access, so  maybe after the 'little pause', as the message says,  things will be back to normal.