Forum Discussion

RobinIzzy's avatar
RobinIzzy
Joining in
13 days ago

Ooops – you can’t do that right now

I get the following message when trying to access my ntlworld email account, I've tried the advice given in the message but to no avail. I can log in using my gmail account.

Ooops – you can’t do that right now

We couldn’t sign you in just now. Don’t worry — it’s just a quick pause to help keep your account safe.

Try this:

  • Use a device you’ve signed in on before
    • Try again from somewhere familiar
    • If you’re on a VPN, switch it off and have another go

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    12 days ago

    Hi RobinIzzy,

    Thanks for your post and welcome to our community. 

    We're sorry to hear you're having some issues accessing your email account.

    How have things been since posting?

    Are you able to log in on a different device?

    Please pop back to us when you can.