Looking for some help please.
I am a VM customer and need some old email addresses which are all still active attached to my new VM account. I used to be with Virgin, then left, and I am now back again.
I have my old and new account numbers so that's easy to help confirm who I am etc.
Anyone from VM able to assist, I've tried 150, but no luck.
The old account has been closed for 36 months plus, but the email addresses are still usable.
Thanks in advance.
I am not sure if you are aware but VM stopped issuing new email accounts over 3 years ago and since then new VM broadband accounts no longer come with "free" VM email accounts.
Also, 90 days after a VM broadband account is closed VM are meant to delete all the VM email emails that were linked to it. So, in theory your old VM email accounts should have been deleted 2+ years ago.
Therefore I don't know what VM's stance will be on linking your old email accounts to your new VM account. But you cannot assume it's a foregone conclusion that VM will, or indeed can, do it.
Indeed, VM's change of policy on providing email accounts means the future of the VM email service itself is in doubt. So personally, if I was in your position I would be looking to set up new email accounts with a dedicated email provider.
One of the Forum Team (VM staff who provide 1st line support on this forum) will be contacting you via this forum thread either today or tomorrow. They are best placed to help you.
Coenoby
