Ntlworld email

Bluecray​ 

"I've got a very old ntlworld email"

The key question is whether you have a Virgin Media broadband account?

If you don't, then you need to be aware that VM are actively deleting VM email accounts that are no longer linked to a live VM paid for service such as broadband. Here's their advice about that: Some important information if you have a Virgin Media email account | Virgin Media Community - 5607207 

"But I recieve email OK and can send email. "

Are you using an email app or client such as Outlook to send and receive VM emails? When VM close an email account it seems that they often just remove access to the VM webmail account but forget to close the mailbox itself.  That means you cannot sign into the account on their website but email apps still work because they access the mailbox without going via the VM webmail account.  So that might explain what you are seeing.

"nothing works even says my email isn't about" 

These days the error message is usually "This Virgin Media email address isn’t valid ".  Are you seeing something different?

Coenoby

Replies to your queries 

Yes I have virgin broadband here plus the virgin box 

Yes I'm using an email app to service my emails 

These days the error message is usually "This Virgin Media email address isn’t valid ".  Are you seeing something different?

That is the one I see! 

Cheers Phil. 

But I get this (oh cant attach) 

"This Virgin email isn't valid" 

When I pop my email in. 

Also when I try to access the TV app so I can access the TV guide and record programs I'm having exactly the same issue 

Type my email in and it reports this email isn't valid 

Looked at the help pages but no joy there either 😕

I've got this

Hello,

You've created your Virgin Media O2 ID.

You can now use your Virgin Media O2 ID to sign in to My Virgin Media and My O2.

But I still can't bloody sign in! 😩😩