ntlworld email login problems too
My ntlworld email is a secondary account to the main account set up by my late husband and I still have access to the main account as I took it over when he died. Yesterday morning, 28th May, at 09.01 BST I lost access to any new emails of mine on every device I have, including directly throught the Virgin Media website, and when I look at the settings on the Virgin Media email accounts page it says that for my account, 'The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.'
I have no way of knowing which piece of information is wrong, so I don't know what I am supposed to be trying to change. Counting the dots in the password box I suspect it might be that as the number of dots doesn't match the number of characters in any passwords I currently have or may have used in the past, but I simply don't know. I don't want to mess with changing anything else in case I make the problem worse. I've spoken to the Virgin Media helpline, which wasn't helpful, and I am supposed to be waiting for a call back 'in the next 3 or 4 days' to help me resolve this issue.
My ntlworld email is my main email account (at the moment) and I need to be able to access it as a matter of urgency as I'm waiting for important and time-critical information to be emailed to me. I am deeply concerned and getting a little frantic.
Can anyone help/advise?