Forum Discussion

Kim_T's avatar
Kim_T
Tuning in
3 days ago

Ntlworld email has stopped working

Today I have stopped being able to receive email in my Ntlworld inbox. It doesn't work on my phone or my desktop.  Sending seems to work OK.

I can't access email on webmail either unfortunately because the email I used to use to login is one i no longer have access to. I spent well over an hour on the phone to tech support last week trying to get that rectified but they weren't able to fix it. This was despite the fact that when the first person I spoke to failed to fix it, she told me I needed to upgrade my contract to access second line report.

Am disinclined to call tech support again., based on that experience. 

2 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Kim_T 

    Welcome back to our forums, and sorry to hear you have been having issues when trying to access your mailbox and receive emails. We can understand your concern, and we want to do our best to help from here. We are sending you a private message to best look into this for you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

    • Kim_T's avatar
      Kim_T
      Tuning in
      2 days ago

      Thanks, Mark. Email suddenly started working again a few hours after I wrote this, so the problem is now solved.