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pjs333's avatar
pjs333
Joining in
4 months ago

ntl email stopped working on android

hello. my ntl email has stopped working on my samsung s22 , it has been fine for months but occasionally stops working. i can access my ntl email online with my laptop no problem.

i have reset my phone and removed and tried to re-install ntl email on the samsung email app and i now only get this message "  Couldn't verify account
imap.virginmedia.com isn't responding. You can continue the setup process, but you won't be able to send or receive emails until your account has been verified"

i have not messed with my phone setting and cannot understand why i get these problems evey 6 months or so.

Normally removing the account and re-installing it solves the problem.

Please advise

  • Hi pjs333,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that you're having some trouble with your email address/account. Has the advice that's been offered by Graham_A helped at all, or do you still need some further assistance with this?

    Thanks,