Forum Discussion

pjs333's avatar
pjs333
Joining in
5 months ago

ntl email stopped working on android

hello. my ntl email has stopped working on my samsung s22 , it has been fine for months but occasionally stops working. i can access my ntl email online with my laptop no problem.

i have reset my phone and removed and tried to re-install ntl email on the samsung email app and i now only get this message "  Couldn't verify account
imap.virginmedia.com isn't responding. You can continue the setup process, but you won't be able to send or receive emails until your account has been verified"

i have not messed with my phone setting and cannot understand why i get these problems evey 6 months or so.

Normally removing the account and re-installing it solves the problem.

Please advise

  • Zach_R's avatar
    Zach_R
    Forum Team
    5 months ago

    Hi pjs333,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that you're having some trouble with your email address/account. Has the advice that's been offered by Graham_A helped at all, or do you still need some further assistance with this?

    Thanks,