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trooper11's avatar
trooper11
Joining in
12 days ago

NTL email help

I have several NTL email addresses that I use on my iPhone. Suddenly every time I go into read emails a box pops up twice asking for a password. I used to be able to manage my NTL emails and change passwords but just finding it impossible now. 
also, if I log in via virgin media all my email addresses are listed all but one has a note by it to advise there’s a problem with a password. 

4 Replies

  • Having the same issue here, and when I try to follow the steps shown here, the actual Virgin Media Mail page is just coming up as 'This mail.virginmedia.com page can’t be found'! No idea how to fix this, and really need my emails on my phone as I've got important stuff I need to be seeing.

  • Hi trooper11, thank you for your post.

    We're sorry to hear about the issues you're having 😔

    Where it's noted that there's a problem with a password, is any advice being given on how best to go about rectifying it?

    If not, have you tried following the advice provided in this article here? You'll need to refer to the section titled "I’m having Virgin Media Mail sign in problems".

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • trooper11's avatar
      trooper11
      Joining in

      Still having no luck. I don’t really understand all the password changes and how to get into multiple email accounts. It never used to be this complicated. I could change passwords for each email address when needed. Now I’m just going round in circles. 
      in the unified email I’m getting the below error. 

                         ************
      The provided login data to access e-mail server imap.ntlworld.com seems to be wrong. Please correct them.

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team

        Hi trooper11, thank you for your response. I'm sorry to hear this.

        In order to look into the matter for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        Regards,
        Daniel