ntl account via Mac Mail login issue
I have been struggling now since July 14th trying to re-establish a sign-in with Mac Mail on my ntl email accounts on my desktop Mac. The virgin server will not recognise my email or passwords despite me having my identity verified and new email passwords being set up several times, with the help of the phone support people who are often sympoathetic and helpful but out of their depth. The usual routes come to nothing.
I can use webmail as a temporary access method but it is not as good as using a client.
Several 'tickets ' have been raised by both phone support and gadget rescue but nothing happens and no-one ever rings back. I have spent days on the phone with some charming people but to no avail. Latest advice was to wait five more days and see what happens!
I have removed the old ntl account from Mail but cannot set up a new account. Very frustrating.
I am sure the problem lies with the new Virgin platform/server. When will it be fixed?
mikebrg