Hi I’m on an ntlworld.com email and I’m not receiving emails from some senders any ideas? They not going into spam.

Lite1970 wrote:I have renewed my cover and not receiving my email or anything from themMany organisations use automated software to send out transactional emails, such as confirmation of payment or in your case confirmation that insurance cover has been renewed.So if you receive an email from a member of the company's customer support staff that may well be coming from a different email system to these automated confirmation emails. The domain name (@admiral.com for example) may be the same for both types of emails but they are being sent via different email services.There can be problems receiving these automated emails for a couple of reasons:VM run checks on all incoming emails to ensure that they have not been spoofed. Sometimes it seems the automated software packages are not set up correctly and fail VM's security checks. That should result in a message going back to the sender explaining why the email has been rejected. As you have found customer services staff rarely seem interested in providing the details of those error message and bump you off to VM. Sadly, without that error information it is almost impossible to determine why the emails are not getting through.There is a second possibility. These automated email packages work very hard to ensure that they cannot be accused of sending spam. If they have the slightest reason to believe that an email recipient sees their emails as spam they will put the recipient's email address on a "suppression list" and block emails being sent to your email address. I experienced that myself with a charity that I did voluntary work for. I never got to the bottom of why my email address ended up on their suppression list end the only way I could receive emails from them was by giving them an alternative email address.There may be other reasons that you are not getting emails from this company. For example they have been cases on this forum where it transpired that the email address held by the company's automated email service was incorrect. Again the sender would get an error message back saying the the email address could not be found.Sorry to go on at length but to sum up, without any help from the company sending the email then it is highly unlikely that you are going to discover exactly what's going wrong.In all honesty the best option would be to provide the company with an alternative (preferable non VM) email address.As an aside, VM stopped issuing new email accounts in May 2022 and since then all new VM customers have to use their own email address to sign up to VM broadband. VM do still support VM email accounts that are linked to live VM broadband accounts but the future of the VM email system is unclear. Moving to an email address provided by a dedicated email provider would future proof you.Coenoby

FWIW whilst consider making a Data Subject Access Request to the organisation's Data Protection Officer for the required rejection information; be aware they have 30 days to respond.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn moreHave I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

Are other senders getting through?Is it one sender or several different ones? Have you checked on webmail?

Only 1 sender, yes I’ve checked webmail.

All others seem to be coming through.

Not receiving some emails | Virgin Media Community

27 Replies

jpeg1
Alessandro Volta
10 months ago
Are other senders getting through?
Is it one sender or several different ones?
Have you checked on webmail?
- Lite1970
  Tuning in
  10 months ago
  Only 1 sender, yes I’ve checked webmail.
  - Lite1970
    Tuning in
    10 months ago
    All others seem to be coming through.
jpeg1
Alessandro Volta
10 months ago
Have you received emails from this person on this account before?
Do you know if their messages to other people are arriving OK?
- Lite1970
  Tuning in
  10 months ago
  It’s from my home insurance provider and I previously used to receive emails from them.
  - Lite1970
    Tuning in
    10 months ago
    I have renewed my cover and not receiving my email or anything from them
jpeg1
Alessandro Volta
10 months ago
I think you should check with them what return message if any they get when they email you. That would give a clue what is going wrong.
- Lite1970
  Tuning in
  10 months ago
  I’ve checked and they say it’s coming back and the email address is correct.
  - jpeg1
    Alessandro Volta
    10 months ago
    What did the message say?
jpeg1
Alessandro Volta
10 months ago
A VM person might pick this up and take details of the company's emails. I don't know if the VM system keeps a record of rejected emails but they could check for you.
- Lite1970
  Tuning in
  10 months ago
  Any idea how to flag it to VM?
jpeg1
Alessandro Volta
10 months ago
Just get yourself a proper, reliable email acoount.
You'll be glad you did, and VM will be glad to get rid of one more account.
- Lite1970
  Tuning in
  10 months ago
  This is reliable, this is the only issue in 24 years.
用心棒
Very Insightful Person
10 months ago
FWIW whilst consider making a Data Subject Access Request to the organisation's Data Protection Officer for the required rejection information; be aware they have 30 days to respond.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

Forum Discussion

Not receiving some emails

27 Replies

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