Forum Discussion

jellysheep's avatar
jellysheep
On our wavelength
4 days ago

Need assistance from staff - account security risk

Last month, I was abroad and tried to access my VM webmail on my phone as usual when I was met with a different looking screen that was more white and blue in its colour scheme. I think it was the same screen I have had before several times that seems more like a backend VM webmail security screen to confirm login again when my sessions with webmail have sporadically been timed out. Sometimes, I can even refresh or 'Back' out of this screen and into my webmail as normal. (Anyone know the screen I mean?)

Anyway, this screen was instead now telling me that I needed to create a Virgin Media O2 ID by linking my VM account to my O2 account. It all seemed official as I had been trying to access my webmail from the same webmail tab that is always open on my phone. I recall going through the motions with this and setting up an O2 ID and finally getting into my webmail again, and I had a text confirmation of this being completed. However, I was in such a panic about not being able to access my emails abroad when I needed them that I wasn't fully checking and it looks like I have an O2 ID confirmation from what appears to be a standard mobile number. 

Can a member of staff please contact me so that I can check whether my account remains secure and discuss this in further detail? 

account
email
webmail

2 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    3 days ago

    Hi jellysheep,

    Thanks for your post and welcome back to our community.

    Please don't worry, the O2 ID confirmation coming from a mobile number is not a cause for concern and is a standard part of the process 😊

    Are you now able to access your emails and online account?

    Please pop back to us when you can.