Hi Dessimat0r
Thank you for your post, welcome to the Community Forums.
I'm sorry to hear you've been having trouble with your email account. Can I first check whether your email account is attached to an active broadband subscription with us? All email accounts not attached to an active subscription will be deleted after 90 days after disconnection of services.
What happens when you try to sign into this email account?
Hi, sorry for the late response, I was checking for replies on my gmail address and didn't see any, so assumed there had been none here. yes, I have an active account with Virgin and have an active broadband account, I'm using it right now. I haven't left virgin for 90 days as far as I know, although if I recall there was a period several years back where I might have left for a couple of months but resubscribed. When I try to sign into the e-mail account it gives me the process for reactivating, but I've been through that and it doesn't work.
Cheers, Chris
I see the following but have been through this process:
"
This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.
If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution."
