Forum Discussion

Buster52's avatar
Buster52
Just browsing
12 days ago

My VM login and email

I am unable to login to my VM account to view my emails. I go through the new procedure and it says I have to provide a backup email account which I have done. It then sends me a link to that backup email for me to verify it is me. I verify it is me and it confirms that and then the screen goes blank after a few seconds.

So I then try to login to my VM account and it takes me back through the above procedure. But I still can not access my VM account to check my emails.

THIS IS NOW BEYOND A JOKE. I HAVE TRIED TO PHONE VM AND HAVE WAITED FOR A VERY LONG TIME BEFORE THE CALL JUST GETS CANCELLED. 

SO VM, WHAT AM I SUPPOSED TO DO NOW??

 

[Mod - title edited for clarity]

11 Replies

  • Buster52's avatar
    Buster52
    Just browsing
    2 days ago

    TO VIRGIN MEDIA. REGARDING TICKET NUMBER P013116035, THIS PROBLEM HAS STILL NOT BEEN RESOLVED.

    I TRIED PHONING VM BUT AS USUAL IT WAS A COMPLETE WASTE OF TIME.

    I WAS TOLD IT WOULD BE RESOLVED IN 3-5 DAYS. AND A LATER RESPONSE TO THIS ISSUE FROM DANIEL SAID IT WOULD BE ESCALATED.BUT I CAN STILL NOT ACCESS MY VM ACCOUNT AND THE EMAILS IN IT.

    WOULD SOMEONE PLEASE GET THIS SORTED OUT.

    THANK YOU.

  • billyscrat's avatar
    billyscrat
    Hanging out
    10 days ago

    Same here go through the process then says unable to link accounts even though it says it has found my account? It’s now locked me out on my phone as well so I cannot access my emails at all and I’m the same as a few others an @blueyonder mail ?

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      8 days ago

      Hi billyscrat thanks for your reply.

      Do you have a screenshot of this to demonstrate? 

  • Buster52's avatar
    Buster52
    Just browsing
    11 days ago

    So I have yet again tried to login to my VM account and am getting totally frustrated. I just keep going round in circles.  Try to login. Enter email address and password. It then tells me that I have to enter a backup email account. I do that - using another Gmail account. It sends a link to that and I verify it is me. The screen closes after a few seconds then nothing.

    So YET AGAIN I try to login to my VM account and the STUPID system sends me round and round and round that loop time after time.

    So I try to phone VM which is impossible as you just NEVER GET AN ANSWER.

    WHAT AM I SUPPOSED TO DO AS NOTHING IS GETTING FIXED.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      10 days ago

      Hi Buster52 👋 Thank you for your posts and welcome to the Virgin Media Community 🙂

      We're really sorry to hear about the poor experience you've had and that you feel this way 😔

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel

      • Buster52's avatar
        Buster52
        Just browsing
        4 days ago

        Like a fool I thought I would try to login to my VM account. I have yet again gone through the current process and now what I get is OOPS SOMETHING WENT WRONG. Just incase it was me, I have tried it 4 times in a row making sure I have entered the information incorrectly, which I have not.

        Honestly. This is even worse than before! Please help!!

    • WelshGasman's avatar
      WelshGasman
      Fibre optic
      11 days ago

      I just had to go through that rigmarole.
      What would happen if someone guessed/or knew your email address and then supplied their own private email address for the verification? :-(

  • pinkywoo's avatar
    pinkywoo
    Up to speed
    12 days ago

    The same thing happens to me. I have to keep verifying it's me then nothing. I can log in to my ntlworld emails and can send emails, but I haven't received any, other than (strangely)  2 spam emails which went in to my spam box, for nearly 3 days now.

  • Nicip1's avatar
    Nicip1
    Tuning in
    12 days ago

    Yesterday when I tried to log into webmail it told me I had to change how 8 logged into my virgin media so I'd use the same email to access webmail as MVM. Went through the whole process, yes it works logging into MVM but not webmail. I can no longer log in directly or using the email link on MVM. Luckily I can access through my outlook account on my PC but only when I'm at home! So once i get a quiet moment at work this morning it'll be my turn to wait on a queue 

  • liauq's avatar
    liauq
    On our wavelength
    12 days ago

    We are in the same position.Is it because we are @blueyonder?

    Not technically adept and can't believe they gave no warning, would dump Virgin but it's the only provider with decent broadband speeds in our area.