I am unable to login to my VM account to view my emails. I go through the new procedure and it says I have to provide a backup email account which I have done. It then sends me a link to that backup email for me to verify it is me. I verify it is me and it confirms that and then the screen goes blank after a few seconds. So I then try to login to my VM account and it takes me back through the above procedure. But I still can not access my VM account to check my emails. THIS IS NOW BEYOND A JOKE. I HAVE TRIED TO PHONE VM AND HAVE WAITED FOR A VERY LONG TIME BEFORE THE CALL JUST GETS CANCELLED. SO VM, WHAT AM I SUPPOSED TO DO NOW?? [Mod - title edited for clarity]

We are in the same position.Is it because we are @blueyonder?Not technically adept and can't believe they gave no warning, would dump Virgin but it's the only provider with decent broadband speeds in our area.

Yesterday when I tried to log into webmail it told me I had to change how 8 logged into my virgin media so I'd use the same email to access webmail as MVM. Went through the whole process, yes it works logging into MVM but not webmail. I can no longer log in directly or using the email link on MVM. Luckily I can access through my outlook account on my PC but only when I'm at home! So once i get a quiet moment at work this morning it'll be my turn to wait on a queue

The same thing happens to me. I have to keep verifying it's me then nothing. I can log in to my ntlworld emails and can send emails, but I haven't received any, other than (strangely) 2 spam emails which went in to my spam box, for nearly 3 days now.

So I have yet again tried to login to my VM account and am getting totally frustrated. I just keep going round in circles. Try to login. Enter email address and password. It then tells me that I have to enter a backup email account. I do that - using another Gmail account. It sends a link to that and I verify it is me. The screen closes after a few seconds then nothing.So YET AGAIN I try to login to my VM account and the STUPID system sends me round and round and round that loop time after time.So I try to phone VM which is impossible as you just NEVER GET AN ANSWER.WHAT AM I SUPPOSED TO DO AS NOTHING IS GETTING FIXED.

I just had to go through that rigmarole.What would happen if someone guessed/or knew your email address and then supplied their own private email address for the verification? :-(

My VM login and email | Virgin Media Community

26 Replies

RobertPeveler
Joining in
4 days ago
Similar issue - trying to login from Win 10 PC on Thunderbird browser. I see message saying email has been sent to my chosen account (gmail) but no message is received - this problem has persisted for some hours now. It is a very cumbersome and frustrating way of having to access the account and read and archive email on a PC.
- John_GS
  Forum Team
  3 days ago
  Hi RobertPeveler
  
  Thanks for posting and welcome to the community.
  
  Sorry to hear of the log in issues. Have you managed to fix this since posting? If not, have you checked junk folders for the mail?
  
  Best wishes.
RobertPeveler
Joining in
3 days ago
D’oh! Spot on. Odd, as I have been using this method for a while, and they’ve never done it before, but as we all know, spam filters have a mind of their own…and will change it from time to time!
- David_Bn
  Forum Team
  2 days ago
  Thanks for coming back to us RobertPeveler, can you confirm if you've been able to find the E-Mail required within your junk/spam folder and have since been able to progress with this matter?
  
  Thanks,
  
  David_Bn
RobertPeveler
Joining in
2 days ago
Yes I replied yesterday - see above.
- Kath_P
  Forum Team
  3 hours ago
  Hi RobertPeveler,
  
  Thanks for coming back and confirming things are sorted for you now. If you have any further issues, pop back and let us know.
  
  Many thanks,

Forum Discussion

My VM login and email

26 Replies

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