My VM login and email

Similar issue - trying to login from Win 10 PC on Thunderbird browser.  I see message saying email has been sent to my chosen account (gmail) but no message is received - this problem has persisted for some hours now.  It is a very cumbersome and frustrating way of having to access the account and read and archive email on a PC.

D’oh!  Spot on.  Odd, as I have been using this method for a while, and they’ve never done it before, but as we all know, spam filters have a mind of their own…and will change it from time to time!

Yes I replied yesterday - see above.

I have just spoken (yet yet yet) again with VM and given them my customer complaint number. After a long delay, they told me that I will have to wait until 2nd September for them to phone me back to give me an update on when my not being able to log into My VM and my blueyonder emails. This from my initial problems in the middle of July. Nothing more I can do than wait and hope they will actually phone me back as promised.

I have been told before that someone was going to phone me back 2 weeks. I was told that some people have been moved across to the new system, what ever that is, but some will have to wait even longer!!

So make of that what you will.

I have not been able to login to my VM account since before 23/7. When I phoned VM a few days ago I was told that everything would be sorted out by yesterday. And surprise surprise it has not. So I have just tried what you have posted. 

I select login to my VM. I have clicked account settings but thank just takes me back to where I need to enter my sign on details. So I enter my blueyonder email address. It doesn't take me to the Identity and security settings you have said above.

The blueyonder address then requires my password. The password I put in is not recognised even though I know it is the correct password because I have saved it in my android phone password manager.

So I then try to change my password using the forgot password. The first question it asks me is my date of birth. So when I clicked into the dob box you get a calendar starting with TODAY'S DATE! HONESTLY, WHO HAS AN ACCOUNT THAT WAS BORN TODAY!! So then you have to try to go back to your dob. It would take me a week to get back to my dob. It doesn't allow me to enter my dob which is typical of the **bleep**ty system used by VM.

I have tried all of that. I was told by VM that I should either sign in using my normal blueyonder account and if that doesn't work then sign in using the backup account.

So I have tried both. The blueyonder account then takes me to the backup account which in my case is a Gmail account. I then get an email to my Gmail account which I have to verify it is me. I verify it is me and then it takes me back round that same loop. What a totally ridiculous situation. And this after not being able to access my VM account since before 23/7!!!!!!

Don't fall for the 'we will call you back' promise. I have realised it is just to get you off the phone. 

I managed to get through to VM yesterday, having been promised the problem would have been resolved a week earlier. I would not let them get away with the 'we will phone you back' tactic and demanded to speak with someone senior. I was then told they would talk me through how to login.

Apparently you have to set up the backup email address on a different device to my phone such as a laptop or desktop. Honestly, in 2025 everyone uses their phone..... Anyway I happened to have a tablet so I did it on that. However, it still didn't work so yet another VM Ticket was raised.

A friend of mine was having similar problems and demanded compensation. So I have done the same and was told that I would get compensation once the problem has been resolved depending on how long this problem has lasted.

So VM, take as long as you like. And just to be clear, you have lost a loyal customer of 20 years. Because I won't be renewing with you for a second longer than I have to.

Very well said. I am totally exasperated at the sheer stupidity of VM in what they have knowingly done to completely fcuk up something that as you rightly say was working. I am a VM customer and have been for 20+ years. But as soon as my current contract is up, I will not stay with VM for a second longer than I have to.

I have been forced to waste my time phoning them up and having promise after promise that it will be resolved. And it still hasn't been since before 23/7. They are a joke of a company and deserve to fail.

In 2025, they expect people to use either a desk top or laptop to access the backup account. It is a complete and utter shambles.

Utter rubbish.