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Rich20022002's avatar
Rich20022002
Joining in
2 years ago

Months of Ntlworld Emails missing.

Hi, as the title suggests I have lost months of ntlworld emails from 12th November 2021 to 21 August 2022. Earlier ones seem OK and once since 21st August 2022 seem OK. They have disappeared off my Virgin Webmail and therefore the attachments have gone also. Is it possible a tech could look into this. Kind regards Richard Horry

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Rich20022002 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your emails. So that we can assist you further, we will need to bring you into a private message.

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

    • Cazbro's avatar
      Cazbro
      On our wavelength
      2 years ago

      Hi Sabrina 

      The same thing has happened to me today, my entire email history has gone, except a few emails received after 2.00 pm today.  I have an ntlworld email address I’ve had for 20 years and it is my main email address.

      Could it be reported?  Last time this happened it took several weeks to restore.

      Regards

      Cazbro

       

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        2 years ago

        Hey Cazbro,

        Sorry to hear this, can you confirm with this if this occurs on a 3rd party application such as Outlook, or via our webmail port as well?

        Joe