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av5's avatar
av5
Joining in
12 months ago
Solved

main email deleted without warning by Virgin Media

Had a lot of problems yesterday and spent ALL DAY talking to various people at Virgin Media.  It seems they deleted our main email address and account without telling us.  They told us to use Gmail instead.  We have two other email accounts which are not the main ones which have not been deleted as yet.

We were told we can't retrieve this account but were 'offered' an upgrade package.  Do I smell a rat?  Has the account been deleted so we called only to be told about the so called 'upgrade' and its benefits?

Is it legal for Virgin Media to delete a main account which is paid and up to date without advising the customer beforehand?  

Anyone else had this problem?

  • Thank you av5 I can see that our agent has popped you a PM now so they can take a closer look into this with you, please do respond to their message and they will do all they can to help.

  • Good afternoon av5 

    Thanks for posting and welcome to the community.

    Sorry for the confusion with the emails. If your My Virgin Media online username was a Virgin.net email, Blueyonder or similar, we are asking all customers to change this username to a non-Virgin Media email. This is purely a process change and as long as the current email is on the account (the Virgin/Blueyonder etc one), then you won't lose anything, it's just a username change. 

     

    I'll send you a PM now to assist further.

  • Hello John

    Apologies for the delay in getting back to you.

    Currently, we can only pick up messages being sent to our blueyonder account via webmail and we can clearly see that none of these messages are coming into the gmail account.  

    How can this be rectified so that we see ALL our messages in the new gmail account?

     

     

      • av5's avatar
        av5
        Joining in

        As far as I know the technician said he would do it but have not had any confirmation and emails not going to the gmail account.

  • We have the same problem and have not been able to solve it.  Had to change to gmail which Virgin want customers to do.  No advance warning.  Reason was point 2 - too many spam emails.  Tech people worse than useless