main email deleted without warning by Virgin Media
Had a lot of problems yesterday and spent ALL DAY talking to various people at Virgin Media. It seems they deleted our main email address and account without telling us. They told us to use Gmail instead. We have two other email accounts which are not the main ones which have not been deleted as yet.
We were told we can't retrieve this account but were 'offered' an upgrade package. Do I smell a rat? Has the account been deleted so we called only to be told about the so called 'upgrade' and its benefits?
Is it legal for Virgin Media to delete a main account which is paid and up to date without advising the customer beforehand?
Anyone else had this problem?
Thank you av5 I can see that our agent has popped you a PM now so they can take a closer look into this with you, please do respond to their message and they will do all they can to help.