Forum Discussion

mikeawilson's avatar
mikeawilson
Joining in
6 months ago

Lost sign in details

Due to a mental glitch, I cleared my browser cache.  This also deleted all(!) of my passwords and other logins...

I now have the problem of accessing my Virgin account and email.  I cannot remember the other email I had to set up the last time something like this happened, I don't have access to my online bills to use the account number and region get in that way and, of course, there is no phone line to actually call someone as that would entail paying a salary.

Any of the bots out there know how to remedy this situation?  Because, if I can't, I will be cancelling the DD for my account and moving somewhere else.

  • Steven_L's avatar
    Steven_L
    Forum Team
    6 months ago

    Hey mikeawilson,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account. We can help to get this looked into further for you but would need to take a few details via private message.

    Just for future information, if you need to speak to the team urgently, we do have a phone line for support, you can reach this by calling 150 from a Virgin Media line or 0345 454 1111 from any other line, we do also have other communication methods and they can be found here.

    Kind Regards,

    Steven_L