Hey mikeawilson,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account. We can help to get this looked into further for you but would need to take a few details via private message.
Just for future information, if you need to speak to the team urgently, we do have a phone line for support, you can reach this by calling 150 from a Virgin Media line or 0345 454 1111 from any other line, we do also have other communication methods and they can be found here.
Kind Regards,
Steven_L