Forum Discussion

AJS_57's avatar
AJS_57
Joining in
9 months ago

Lost email account access - Ntlworld.

Hi,

Hopefully someone can help. My primary email for about 25 years has been an @ntlworld one, however a few days ago I started getting an account error message when trying to access.

I've tried Outlook on my Laptop, the Mail app on my iPhone and by logging into the website (https://mail.virginmedia.com/) and I get an error on all 3. I've also tried the reset password and that doesn't work either.

I am currently a Virgin customer but this Ntlworld email account isn't linked to my current account it was linked to my recently deceased Farther's account that has been closed down and transferred to my mother.

Is there any way of regaining access to this? and linking my Ntlworld email to my virgin account? Even if it's just so I can migrate all my contacts/emails over to a 'newer' email address.

Thanks,

AJS 

Deceased
Lost email account
ntlworld email
  • babylon333's avatar
    babylon333
    Tuning in
    9 months ago

    They've completely mucked it all up again. I'm having similar issues, my primary email was on my parents account. You used to be able to edit it through the parents VM account, now the option has gone. And I have no way of logging in and administering the account. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 months ago

    VM’s policy is to delete mailboxes after 90 days from an account closure.  This was not always done, but they seem to be doing this now on a more active basis? 

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    9 months ago

    Hi AJS,

    Thanks for posting and welcome to our community  😊

    Sorry to hear you're having some email issues, can you confirm if you still have an active broadband account with us?

    Alex_Rm

    • AJS_57's avatar
      AJS_57
      Joining in
      9 months ago

      HI Alex, 

      Yes, I have had an continuous active virgin account for 9 years since i moved out of parents house, do you think its possible to migrate the email account to my Virgin account? 

       

      Thanks 

      AJS-57

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        9 months ago

        Thank you AJS_57 

        If the email has not been linked to the account for over 90 days then it is likely that this has been deleted. I would be happy to check the account further with you but if it has been deleted we would not be able to reinstate this. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.