Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
ModTeam
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
So, this morning, it's taken 4 minutes to load the email page, and there is no mail or folders there?? It's like walking through treacle!!
The spinning arrows are spinning, but nothing happening, another outage, oh , wait,
So I now have the 'basic' server unreachable, and a blank screen.. **bleep**, VM, what the hell is going on.
Now into the 3rd week of this, and nothing's getting fixed, just more broken!!
Hmmm.. but Nikita’s language skills are not great…. “I can assure you till friday”.
Probably from a foreign call handling centre with a stock answer.
what does “till Friday actually mean? I had a real hat with someone similar who said the same except it was a week and a half ago… so don’t get your hopes up.
Somehow that reassuring message from Nokita offers me no resassurance or comfort whatsoever....
I am just getting error messages saying "server unreachable"... and today is Monday, so is Nikita suggesting it will take another five days before something or other gets fixed....
Dunno why but I think they are just making up timescales as they go along...
(thanks for sharing though)
Tony_
Hi....an IT dinosaur looking for some advice here.
Since the last email outage here on Friday, I'm successfully receiving email on my Samsung phone again which are either not being received on my Samsung tablet, or being received very much later, sometimes hours.
I've never altered the email server settings on either device since purchasing them 3 years ago but have noticed a slight difference in the settings....
The settings on my phone for incoming emails are
Imap4.blueyonder.co.uk, Port 993, SSL/TLS but imap.virginmedia.com on my tablet, the other settings being the same as my phone
The outgoing settings for my phone are the same except for the Port (465)....for my tablet it's smtp.virginmedia.com
Are the above settings correct? Is there any other possible explanation for the fact that since Friday my tablet has not been receiving emails or has been receiving them some hours later?....obviously there may now be a fault in the tablet but as I say, emails were syncing perfectly on both devices prior to last Friday's latest email outage so it would seem something of a coincidence if a fault has only now developed.
Any thoughts / advice appreciated thanks
I`m having the same problem for the last 4 days VM are encountering some problems with their email platform at the moment. Its anybody`s guess as to how long it will take to fix it.
Forum TeamI'm so sorry to hear that you are also effected by this issue slesski and thank you for your post.
Can I ask if you have also changed your password via My Virgin Media?
Forum TeamHi there Supertramp3406
Thank you so much for your post and welcome back to the community forums, it's great to have you back.
I am so sorry to hear that you are facing this issue with your email. Can I ask if you are able to access the email via web mail?
Have you changed your email password at all via My Virgin Media?
Hi Ashleigh,
Yes, I am receiving email when I log into my Account on the VM website.
Just FYI, the email you sent alerting me to the fact that I had a reply to my original query was successfully received in my inbox on my phone and in my Inbox in my VM Account at 10.58am but as at the time of writing, 11.43am, has not been received on my Samsung tablet
I have made no changes to any passwords or other settings at any time.
Look forward to any help/ advice.
I'm having exactly the same issue - emails going to Samsung phone and webmail but NOT to my laptop which is where I conduct my business from. Issue still ongoing no doubt from outages experienced several weeks and so called "fix" last which.
Another backward step this morning. I'm getting a "server unreachable" message when attempting to use Webmail.
I've given up trying to use Outlook
Yes, it's all got worse again. Yesterday I was finally able to send and receive emails providing I did it via the Virgin website (not through other email services). Now even that has gone and all I get is error messages and 'Server Unreachable' - exactly what was happening before yesterday's good day. I give up!
OK, so 'server unreachable' has now changed to '
VMware NSX ALB (Avi)
Worse and worse.... How much lower can VM sink??
3rd WEEK this is going on, and VM making it WORSE instead of BETTER...
Come on Axel, thought you were supposed to know what you were doing???
I'm beginning to believe that VM have been hacked, think it's becoming more and more obvious, as time goes by...
I get the same. The message is something to do with load balancing apparently https://www.vmware.com/products/nsx-advanced-load-balancer.html
The 503 error apparently means Virgin needs to regenerate its SSL certificates https://sharanitcomputer.blogspot.com/2022/09/503-service-unavailable-failed-to.html?m=1
All a bit of a mess really.
I started a new thread last week to try and get all my issues answered but it just got merged with this one so...
Just to add my E Mails are not loading this morning, "server unreachable"
I am also still missing some E Mails from the problems a couple of weeks ago. Daily E Mails from at least two companies I deal with have not appeared since those issues.
I did a service status enquiry but of course E Mail is not on there. It did however report TV problems in my area so I may have that to look forward to later when I want to watch TV
In the meantime E Mails are my priority so can you sort this out once and for all Virgin Media......please
Webmail = "connection error. This service is unavailable at this time" Just wondering if Nikita is answering on behalf of VM, has it been hacked by the Russians?😁
I think you are right Jeni. Agent 503 by the look of it.
wth VM.....this is now complete incompetence! VM need to get their fingers out and permanently fix the problem in hand!!
Hi
Are there still problems?
Still experiencing these problems with two of my additional email accounts.
John
I have this problem too. I can log in to my primary account, and send/receive emails, but can't see any historic email. I can see my secondary email addresses listed, but error indicators next to each. I can't see any historic email, nor send/received new emails for these accounts.
I tried to set a new secondary email account password. It's not clear if that is for third-party email clients, or also for virgin web mail access. But neither old or new password seems to work.
It seems that although I set a new secondary email account password, I can authenticate from third-party email clients using my old password (using Pop3 protocol).
Still can't access via Virgin Media website.
Hello thank you for being online my name is Syed and you are connected to the manager. Based on the chat history I understand that you are contacting us to know about the emails which are not available and we are sorry about the same. We are still working to recover all your emails. This would take some time for it to be all done. Please give us a day or 2 and it will be all fixed
Another promise, this time from a manager so it must be true! 😗
at least its better than the five days that Nikita suggested.... Just wonder where this guy Syed has been hiding all this time...why has he suddenly appeared after a couple of weeks?
but as you say he is a manager..so it must be true (yeah right!)
Tony_
