Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
ModTeam
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
My blueyonder email inbox is not loading since yesterday. Any ideas why
Does anyone for VM actually read this ?
Can someone provide a definitive cause?
Is the a reason for the extended time to repair?
This really is taking the **** now, dads email account started working around 1am VERY slowly but now cant get into it but other 2 emails are fine, how is this issue so inconsistent across accounts.
Sadly, we have slipped back. My primary e-mail address has taken itself offline again. Nothing has changed here since it briefly worked this morning so the system is still not right. Just to rub salt into the wound, the e-mail app on my wife's mobile refuses to function. This is for our secondary e-mail address which appears to be working on my iMac.
Why is it still not fixed? What are the security implications of lost virtual gift cards and etickets that cannot be cancelled or resent? Have our details been hacked and who has been given access to our missing private emails and data? Appointments cancelled as cannot receive and complete documents and cannot collect a delivery from a locker or place new orders or provide an essential lifeline to disabled persons. It is outrageous and all VM say is "yeah we know"!
seemed a trickle of emails last night from Monday morning (apprx 10 out of probably 30). since last night zero emails have come through,
this is now an absolute shambles and even though ive used VM for over 18 years this is enough.
can anyone suggest a better email client (gmail?)
Frustrating to say the least. Technically, it is interesting to see different posters on this thread experiencing different issues. I use POP3 to connect to my MS Outlook client and, as a matter of routine, take regular backups of my Outlook *.pst files. So, I will only have lost Emails sent to me since Sunday night (it is now Tuesday afternoon). My regular Email correspondents know that VM Email is still broken.
But IMAP users are seeing complete folders disappearing. I suspect that restoring IMAP folders properly must be a real headache for VM. I never went from POP3 to IMAP as it was never clear to me (in my ignorance) whether VM could lose a folder, and that this would then be replicated across all my devices.
I have had my ...@ntlworld Email address since the 1990s. But it will have to go. Goodness knows how many websites, friends and relatives I am going to have to inform.
A recent annoyance was with VM Mobile when they withdrew their PAYG service. When this was announced, the VM Mobile website said that credit balances were not refundable. My wife and I lost money as a result. We are now happy customer with Tesco Mobile, but losing our money like that still grates.
HenryQ it is interesting that some are seeing trickle of emails. I have not seen any and it keeps asking for my password to my Outlook account. Scary reading the loss that some folks might have with etickets and other important confirmation of holiday emails. Going to be a pain going through all my contacts and web sites to change the email address as this just shows how exposed most users can be. Most server systems should have a fallback to provide service. Even punters like me have mirror drives for photos and important docs.
I'm also getting the message "message your VM Mail A/C is currently unavailable. Either because VM A/C is locked or because you don't have an active A/C with us".
Fell like a bit of an idiot keeping my Blueyonder account active for so long, It's my most important mail account and I haven't been able to access it since Sunday.
Lesson's learnt about putting all my important eggs in one basket. Seriously hoping that my mail returns soon and this is just an internal error on Virgin Media's part and Not a security breach.
I am getting the same message although first think this morning I did seem to have access to webmail. That has now gone and I get the same message as you. I'm going to be migrating away from VM mail once everything is back as it can't be relied upon.
Same here. Have .blueyonder and .virginmedia.com and nothing. Been a customer since day 1 but looking for ways out now. Had a virgin.net email that they say they can't delete. It's out there with no security probably hacked and being used in my name for all sorts of things. They are a disgrace when it comes to security issues.
It's given me the impetus to start changing all my various online account logins to a gmail address so I don't have to go through all this again. Once that's done I'll be ready to leave Virgin for good. Have been a loyal customer since the start of Virgin Media and ntl before that.
Same here, this utter fiasco has completely obliterated the last straw.
peterken wrote:It's given me the impetus to start changing all my various online account logins to a gmail address so I don't have to go through all this again. Once that's done I'll be ready to leave Virgin for good. Have been a loyal customer since the start of Virgin Media and ntl before that.
It’s a good idea to do this anyway as there is no hassle when changing ISP.
PS. Changing to Gmail doesn’t stop outages. I lost access to my Gmail addresses for nearly 24 hours around 6 months ago when Google had an issue on the other side of the pond.
Same here. At this rate they will bankrupt soon, especially after their new pricing strategy of inflation + 3% !!!
12.55 20/06/2023
Following the recent email outage yesterday, my ntlworld.com email is not receiving mail today, I have done some tests and the emails do not arrive, but this has just happened as the email was receiving last night at 21.44, but since then no emails.
I am in the same boat. Thought it was phone settings
Does VM take any notice of these issues?
Who do you notify officially
