Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
ModTeam
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
Had a slight issue connecting to the email server but it eventually connected.
Still no access to historic folders in that they are empty.
This needs fixing. Cannot download emails.
After experiencing what thousands currently are, my partners email sis partly working, followed the online info and reset password but it has eventually allowed me to log in via we mail, but I can not get any if the imap logins to work on any of my devices, windows 10 mail, thunderbird app, samsung email. All 3rd party app will not allow me to log in. That part 1.
Part 2, after eventually being able to log in via we mail, I have lost all yes all emails prior to the outage. Some of these are very important. On Sunday and Monday we kept receiving the same 6 emails repeatedly. This eventually stop after another password change but our emails have still not been restored.
Is this still a part of the problem @virginmedia are trying to fix or is this something new that can be sort now?
Please help we need some if those emails as they are connected to our imminent wedding.
Thanks in advance.
Hi Helenperks362,
Thank you for your post.
We apologise again to those individuals who have been experiencing issues with their email services since Monday. Our teams are continuing to work on restoring all users access as a priority and we will do this as soon as possible
Cheers,
Ryan.
I notice that the forum chat discussing this issue above has now been taken down. I have still not had my historic emails restored since Monday 19 June 2023. Please, can you provide an update as to the status of this issue?
Many thanks.
Hmm, peculiar! Maybe they have deleted that thread and hope we go away?
All folders and emails from before 20th have disappeared. Last weekend I had issues receiving emails after 6:30 pm on Saturday 17th June. Then on Tuesday 20th, I had an apology, followed by a selection of the missing weekend emails repeated many times but ALL emails before 20th June have gone, including ALL folders. No communication since Thursday 20th June at 07:48.
Folders contain important information regarding event tickets and trips and I need them all back.
I would much rather have ALL history, as I could see on Monday 19th June, and nothing afterwards than new emails ad ZERO history.
Forum TeamHi GarryHeadon.
We have now restored the ability to send and receive emails for all affected accounts. Our teams are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. We apologise for any inconvenience caused.
Sabrina
It only just occured to me that the latest update response from virgin says "intermittent issues". Ummm no they have been pretty continuous issues. Will you just give us an idea of whats going on? No more ever increasing estimates, but a solid idea of what is actually broken, even a simple "we dont know what we messed up yet" would be preferable to the copy paste apologies, and pointless self-set deadlines that you inevitably miss.
So i guess we are going into Week 3 after this weekend, with still no old emails, and even current emails no longer working.. again. Not going well is it VM?
My wife still had no emails , hope this gets sorted soon
Service status now says it’s all fixed….but guess what, it isn’t.
still no email service
Okay 22.00 has now come and gone, has anyone thought to go check on the technicians? make sure they aren't striking or something? I dont know turn them off and on again?
My emails had been restored and working after the initial outage, after the overnight maintenance last night at first I could send but not receive (online and in Outlook), then I was able to receive tonline but they weren't downloading to Outlook. Now I can neither send nor receive in Outlook though emails seem to be OK online. In case it was something to do with requiring an app specific password I have now set one up (didn't have one before but had had no password problems) and entered it into my Outlook settings. This has made no difference. The error messages I am getting are:
Task ‘Synchonizing subscribed folders for email@blueyonder.co.uk’ reported error (0x800CCC0E) : ‘Outlook cannot synchronize subscribed folders for email@blueyonder.co.uk. Error: cannot connect to the server. If you continue to receive this message, contact your internet service provider.
Task ‘email@blueyonder.co.uk – sending’ reported error (0x800CCC0F) : ‘The connection to the server was interrupted. If this problem continues, contact your server administrator or internet service provider.’
Please is anyone able to shed any light on what has happened to prevent Outlook working with the server?
@BaH Hey there BaH.
I'm no expert, but if I was in your shoes, I'd try the following:
(1) Reset "Main" email (account) passwords for all email addresses that you run (one at a time) on the VM website. Store them in a password manager, such as KeePass (local machine) or 1Password (cloud).
(2) Reset "App Passwords" for all email addresses that you run (one at a time) on the VM website. Store them in a password manager.
(3) Make sure you enter the App Password into your email client for each email address that you run. You need a different App Password for each email address.
(4) Make sure you have the right server settings in your client for each email address, dependent on whether you are using POP3 or IMAP for your addresses. The settings for Blueyonder accounts can be found here.
If all goes well, that should get you receiving and sending emails again via your client.
(However, it won't solve the problem of loss of historical emails under the IMAP platform, if you are using that. At time of writing, that problem has definitely not been solved by VM.)
If those steps don't work for getting you receiving and sending via your client, I'd reach out to a member of the forum admin team. Frankly, I'd try to avoid calling the call centre at all costs.
Thank you. My email was was back working and synching with Outlook after the major outage. It's today the problem has occurred and it seems to be something to do with last nights maintenance. I only have one VM email address and have checked my passwords and settings and they are correct. The cURL command produces the following:
C:\Users\bridg>curl -v imaps://imap.virginmedia.com/
* Trying 84.116.6.19:993...
* Connected to imap.virginmedia.com (84.116.6.19) port 993 (#0)
* schannel: disabled automatic use of client certificate
< * OK [CAPABILITY IMAP4rev1 AUTH=PLAIN] Virgin Media server ready.
> A001 CAPABILITY
< * CAPABILITY IMAP4rev1 AUTH=PLAIN
< A001 OK Pre-login capabilities listed, post-login capabilities have more.
> A002 LIST "" *
< A002 BAD Error in IMAP command received by server.
> A003 LOGOUT
< * BYE Logging out
< A003 OK Logout completed.
* Closing connection 0
* schannel: shutting down SSL/TLS connection with imap.virginmedia.com port 993
curl: (21) Quote command returned error
I don't really understand what this means but seems that there is an error in the IMAP command received by the server. As the settings in Outlook are correct I'm not sure why that is. But you are probably right that I should ask for help from forum admin team. I should perhaps post this as a new topic tomorrow.
Update.....On the promise of "major work" happening last night, thought I might have something to look forward to today. Nope - email stopped working entirely this morning for some hours. It then came back; but no further forward with pre-June 19th mails in inbox, or folders. Oh well.
Will you please stop issuing the usual corporate-speak balderdash about thousands of tech staff working all hours to solve the problem? Your soon to be former customers are not idiots. We are well used to being lied too and are not taken in for a moment by such condescendence. JUST FIX THE D*MN PROBLEM BEFORE YOU NO LONGER HAVE ANYONE USING YOUR MAIL SERVERS!
