Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
ModTeam
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
@ModTeam
Still got problems here too ! Logged into my Outlook account this morning and found 25 emails received from yesterday, none were in chronological order - the most recent received is timed at 22:11. That email was actually posted by the sender at 11:21 yesterday. Since receiving those 25 I haven't received any more and I know that there are more floating around in the ether somewhere ! Nothing more recent is showing in my VM Blueyonder account either.
Service Status on website Home Page is saying
"We are aware of ongoing issues with our Virgin Media email services. Our technician is in your area and is working to fix things. You might find that your Virgin Media Mail isn’t working at the moment. We are sorry and working hard to restore your Mail service as quickly as possible. Please try again later."
But Service Status on My Virgin Media home page is only saying that there is a Broadband issue in my area.
After 20+ years of being a loyal Virgin customer and now paying an exorbitant price to remain so I really do expect better service than this. At the very least I expect to be kept updated.
Dear Virgin Media - this is just not on. It's been well over 24 hours ! Please get this sorted or else there is likely to be a mass migration to another platform - or is this what you want ?
Woke up to find out of the 10k+ emails I had on one account, I now have 12 emails which were sent to this account yesterday only, but duplicated over 55 times. So I now have over 660 emails in my inbox of the same 12 emails. None of my emails prior to yesterday are there (inbox, sent). All gone, disappeared, vanished, erased? Oh, and my other email account has stopped working altogether again. Seriously this is beyond a joke now. I've just been told by CS this will not be 'resolved' for at least another 24 hours!!! Absolutely appalling! 😡😡😡
i have an ntlworld email address but i have been unable to access the account on line or from my computer , no emails are downloading i have sent emails to check from a different source but nothing. i have heard nothing about an email fault from virgin media .
I cannot compose or send emails
Webmail STILL won't load! I have no way of signing in either as that page doesn't appear. Look Virgin, you're only making matters worse for yourselves whilst you keep ignoring us and not fully explaining what the damn problem is!!
CS just told me they 'identified a bug' in the system, and that they don't see it being resolved 'for at least another 24 hours'.
Why am I getting Forbidden when I try to log onto my webmail I also can't get anything on outlook on my iPhone
Any chance we can all have an update on our email service please?
This morning I got some emails backdated from yesterday but once again nothing now coming through.
What the heck is going on.
VM have not given us any information!
Any update? It worked occasionally yesterday, broken again today. Both my old blueyonder accounts and new virginmedia ones are stalled, failing on Apple Mail (MacOS and iOS) and via webmail.
We deserve to know you know and are working on it. A post from yesterday isn't good enough. Downdetector shows huge numbers of your customers are affected.
Any update to report?
I noted that it came back online last night (I got a batch of emails around 21.00 BST), but this morning my mail client just times out when trying to connect to the Virgin Media mail servers.
Since the problem with email last couple of days I now find I have lost one of my email accounts using virginmedia.com. I cannot log into or find this account and I have several apps that I use it on
Although I'm aware of there being an issue yesterday. Do I assume that it was resolved and it is an isolated issue with my own accounts.
I am able to send emails out from my 2 ntlworld.com accounts but not receive any. I am also unable to use Webmail as it doesn't populate.
Any help please?
You can do nothing but wait.
Browser for blueyonder seems to be OK, but virginmedia is showing the same bunch of emails repeated over and over again dozens if not hundreds of times which indicate they were 'received' two or three every second. PC client still not working for either.
My phone, tablet and Outlook PC client app are all down for Virgin accounts, and have been since yesterday 19/06/23 No Webmail either - can't find my account!! Some pretty significant event has hit the mail service 😞
Never assume! I can send emails from my ntlworld account and just now I am getting some emails (mainly post notifications from this Board) but a couple of test emails sent from other accounts have not come through - so I think we can say patchy is the best description at the moment.
