Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
ModTeam
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
come on VM how about some LIVE UP TO DATE information
Hundreds of people losing money, business and time and all yo do is change the time on an apparent fix.
What's actually happened ? What's actually being done ? Will we lose any important Emails ?
We pay enough for better service - Class action needed here to get our losses back I think
Hi, Speedway59.
We're sorry to see your frustration but thanks for reaching out to our forum team.
We apologise again to those individuals who have been experiencing issues with their email services since Monday. Our teams are continuing to work on restoring all users’ access as a priority and we will do this as soon as possible.
Regards,
@Adri_G
The VM email system is self evidently broken in a major way.
What most folks here would like is some actual information, such as:
At the moment we have the equivalent of going to the doctor with a broken arm to be told "I'm sorry to hear that. You're not very well are you" - self evidently true but completely useless.
Can you explain how this loss of mail has forced a clearing of all emails from Microsoft Outlook which was using cached exchange mode? This is in effect Virgin Media wiping information from a personal PC not simply ring fencing data on it's own servers. Please explain this intrusion.
I am really interested in this question. Presumably you are on IMAP and VM has decided that it is charge of which Email folders to keep or delete.
I have avoided IMAP in the past as (in ignorance) I wasn't sure which device had the whip hand (VM in this case, it would appear).
I am interested in what IMAP users are experiencing. As an old-fashioned POP3 user myself, I simply back up my folders and, as far as I am aware, the useless VM has no way of getting its hands on them.
Hi I recently changed from a pop3 setting to IMAP when reinstalling Windows. This was also due to not being able to see the sub folders i had originally set up when looking at emails sent to my Blueyonder email on my android phone.
During this outage i could still see these sub folders and the emails within on both my android phone and my main pc. So not sure why some people appear to have lost their sub folders, appears a bit random.
I am thinking of using my outlook or Gmail emails as default from now on but that's going to be a lot of hassle changing to either of those as a new default email.
Feel for folks waiting on Etickets and other confirmation emails. This could be costly. There must be compensation for this?
Hope this is not a hacking attack.
You are correct, it is IMAP. I was forced onto IMAP by VM following the last PC re-install when POP3 would mysteriously no longer work. I too await their response with baited breath.
I seem to only have email now for the period that the service was down and nothing from before...
Plus hundreds of duplicates from the downtime period.
The email virgin sent did indeed say "mails from 19th will arrive and from before will be missing" and that "email data is safe and will be restored once everything is working". (See previous msgs I and others have posted with the email vm sent). Looks like we are in for a long one until the full restoration of mailboxes is completed. With still ZERO info from VM of any relevance except an email (when email was broken!)!
I've not received emails since the 18th. On my android phone default email app I'm continually told there was a problem signing in and am asked to enter my password again but it always gives me 'sign in failed'. On the Virgin Media website I can't log in either and it says,
"You might find that your Virgin Media Mail isn’t working at the moment. We are sorry and working hard to restore your Mail service as quickly as possible."
Every day the service status says engineers in my area are aware of the problem and it should be fixed by xx pm that day but it still hasn't been fixed. The latest says by 8pm tonight. I don't hold out much hope for that.
I waited about 25 minutes on the phone earlier today before I got to speak to someone at Virgin Media customer services/tech support. I was informed that the problem is at Virgin Media's end and not an issue with my password and that they'll let me know when it's fixed. I don't mind the odd outage of internet but this is beyond ridiculous now. I can't even log into a forum I frequent because for security reasons they periodically email a verification code as part of the login process and of course I can't receive any emails. I do hope this gets resolved soon.
Edit: Seems to be mostly resolved now.
Emails starting to arrive. Just hadAmazon delivery and almost immediately received email asking how the delivery was. Hope it continues and doesn't fail again like yesterday.
Well I finally received my test email and another bunch of duplicate emails of one solitary email that I have been getting all day? 😞
Mien are all in one block so easy to delete. 🙂
I have finally managed to get into my email (it's an old ntlworld.com email address) and the only emails that are there go as far back as yesterday. None of my structured folders are present and nothing prior to yesterday. Emails that I know were sent yesterday have a time stamp on them with today's date and time. I really hope that everything gets restored as I rely upon searching for old emails that I've tagged as important.
I also have had auto-forwarding of all emails turned on and none of the new emails that have shown up today have been forwarded to my gmail account.
I have the same issue. Managed to access webmail and only have emails from today. Updated mail client on android phone and the same, (but also many duplicates) all previous emails gone. I'm now reluctant to update my laptop mail client in case I lose important emails.
"Loving" how by merging the threads on here, that I now receive a notification on every single comment across multiple threads now, that I never even commented on. Even now I've unsubscribed, there are hundreds of notifications from during the day arriving. Clearly nobody has a clue.
