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polly43's avatar
polly43
Up to speed
3 months ago
Solved

Logging In To Virgin Mail - What a Faff!

Just lately, I am finding that logging in to Virgin Mail is becoming a full time job!   I always knew that they give a couple (or three) grid boxes of pictures for you to keep finding what they are looking for before logging in, but well, this morning was a joke!  I thought I was going round and round in a loop!  No less than ten, but probably more, lots of grids asking for motor cycles, buses, bicycles, cross-walks, traffic lights, cars, etc. etc. before I could actually get to my e-mails!  What's going on?  🙄

  • To use the audio version click on the headphone icon at the bottom of the screen.  On the next screen make sure your speakers are turned on then click play.  Listen to the phrase and then type it in the box provided and click verify.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You'd almost think VM wanted you to give up using their email, wouldn't you? 

  • Hi polly43 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with the Re-Captcha when logging into your emails, this action may be required as an extra layer of security to ensure that your personal data stays safe and secure. This can happen from time to time with various online account providers, not just Virgin Media.

    • polly43's avatar
      polly43
      Up to speed

      Well, it's getting beyond a joke now.  Every single time I try and log in to my e-mail account, I have to jump through these hoops!   I don't mind a two or three of these things, like it used to be, but even today, I had no less than 8 lots of the blasted things!  I was in a hurry to get to a code I had been sent and needed to use as well!  😡

      • polly43's avatar
        polly43
        Up to speed

        Just an after-thought: If these so-called 'Security' things are being upped to safeguard customers' accounts, it's not working very well is it?  I still get oodles of SPAM every day!  🙄