Forum Discussion

Leffemonster's avatar
Leffemonster
On our wavelength
7 months ago
Solved

Left VM and require email account deleting

After finally getting to a position where we can stop using our ntlworld.com email accounts, and having left VM for a better (and cheaper) full fibre ISP, I took steps to delete the secondary email accounts today. However, there is another account that I seemingly cannot delete - this was previously used as the primary email address when I first joined VM. 

I’ve 2 questions I’m hoping someone can answer -

1) For the secondary email accounts that I’ve deleted, how long does it take before they are actually and finally deleted? I appreciate they won’t become inactive immediately but don’t know how long it takes for them to finally die.

2) Can someone from VM please contact me in relation to the email account that I cannot delete.

Thanks in advance.


  • Leffemonster wrote:

    1) For the secondary email accounts that I’ve deleted, how long does it take before they are actually and finally deleteTd?

    If you delete them yourself from your primary Virgin Media account then it does seem to be instantaneous. However, it may be that VM just removes access straight away but leaves the mailbox still live for a period of time.

    However you can check whether the mailbox is still live by sending a test email to that email address and seeing if you get a non delivery email back. Alternatively you can enter the address into an email verifier such as this one https://tools.emailhippo.com/ and see if it comes up with the response "bad".

    2) Can someone from VM please contact me in relation to the email account that I cannot delete.

    Users cannot delete primary email accounts but one ot the Forum Team (VM staff who support this forum) can arrange that for you. They deal with each post in turn so it willbe a day or so before they contcat you via this thread.

    Once they have put in the deletion request it normally seems to take a few days for the account to be deleted.  Once again you can check it's been done by sending a test email of by using an email verifier.

    Coenoby


     

8 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person

    Leffemonster wrote:

    1) For the secondary email accounts that I’ve deleted, how long does it take before they are actually and finally deleteTd?

    If you delete them yourself from your primary Virgin Media account then it does seem to be instantaneous. However, it may be that VM just removes access straight away but leaves the mailbox still live for a period of time.

    However you can check whether the mailbox is still live by sending a test email to that email address and seeing if you get a non delivery email back. Alternatively you can enter the address into an email verifier such as this one https://tools.emailhippo.com/ and see if it comes up with the response "bad".

    2) Can someone from VM please contact me in relation to the email account that I cannot delete.

    Users cannot delete primary email accounts but one ot the Forum Team (VM staff who support this forum) can arrange that for you. They deal with each post in turn so it willbe a day or so before they contcat you via this thread.

    Once they have put in the deletion request it normally seems to take a few days for the account to be deleted.  Once again you can check it's been done by sending a test email of by using an email verifier.

    Coenoby


     

  • goslow's avatar
    goslow
    Alessandro Volta

    Leffemonster wrote:

    After finally getting to a position where we can stop using our ntlworld.com email accounts, and having left VM for a better (and cheaper) full fibre ISP, I took steps to delete the secondary email accounts today. However, there is another account that I seemingly cannot delete - this was previously used as the primary email address when I first joined VM. <snip>


    You should certainly follow the advice of coenoby and keep a check on the mailboxes you think have been deleted.

    When I left VM, I did they same as you and deleted secondary accounts myself. Six months down the line they still existed in a 'locked' condition and I had to follow up with the VM forum team to get all of them finally deleted (including several attempts with one mailbox which had a name almost identical to another in the same group which remained, even when VM said it had gone).

  • Leffemonster's avatar
    Leffemonster
    On our wavelength

    Thanks goslow and coenoby. Both of the accounts I deleted today are still very much active despite no longer appearing in my account, but I think this might be normal (I believe some other email providers leave accounts ‘active’ for a while before killing them, in case it was deleted in error).

    As for the primary email, I’ll await a response from a forum team member.

  • Leffemonster's avatar
    Leffemonster
    On our wavelength

    Forum mods - I’d still appreciate someone contacting me re. getting these accounts closed and deleted please. 

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team

      Hi Leffemonster, thank you for your posts.

      In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team

      Hi Leffemonster

      We're glad this has now been actioned for you. 

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel