Forum Discussion

slske1's avatar
slske1
Tuning in
2 years ago

Leaving VM need to retain emails…help!!!!!!

Hi, I’m leaving virgin media and they’ve told me I only have access to my emails for 90 days. 
I use an iPhone and I’ve set up a new yahoo email account but I have thousands of VM (ntlworld) emails from the last c. 20 years I’d like to retain!

I’m useless with technology, can anyone explain how I can download/save my ntlworld email folders so I can still access them after the 90 days??

Also, I may need to forward them on after the 90 days. Would this be possible once downloaded/saved?

Thanks! Sarah

Download
email
folders
leaving
ntlworld
save
  • David_Bn's avatar
    David_Bn
    Forum Team
    2 years ago

    Thanks for your post on our Community Forums slske1, and I'm sorry to hear that you've decided to leave Virgin Media.

    From a desktop or laptop computer, select an email in the Inbox and tap ≡ > Save as file, then follow your operating system’s instructions to save the file

    Do feel free to take a closer look into this link, for assistance on all things E-Mail related.

    Thanks,

    David_Bn

    • slske1's avatar
      slske1
      Tuning in
      2 years ago

      Thanks David. I use an iPhone to receive my messages and I’ve set up all kinds of folders. Will they still be accessible via my phone when my email address/account closes?

      • Tom_W1's avatar
        Tom_W1
        Forum Team
        2 years ago

        Hi slske1 thanks for your reply.

        We do hope that Graham_A's guidance towards another Forum post is helpful here, but please do let us know if you need any further assistance.

        Many thanks