Forum Discussion

hotmud's avatar
hotmud
Up to speed
2 years ago

Junk mail not being filtered out

Been having a ton of junk mail last few months. Really obvious stuff all similarly formatted 'you have won a ninja air fryer,' etc.

Why is this obvious junk not getting filtered by VM?

email
junk
spam

4 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago

    hotmud Are these spam emails appearing in your inbox or the spam folder?

    If the former check you spam settings in VM webmail to make sure that spam is set to be sent to the spam folder.

    In my experience I get far more spam via my Hotmail accounts than through VM.

    • hotmud's avatar
      hotmud
      Up to speed
      2 years ago

      Yes inbox. They're not getting sent to junk mail.

       

      I haven't changed anything in my VM settings. Everything else is getting filtered ok, although some mails from my contacts are going to junk.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Madelvic, we're sorry to hear you feel this way.

      Have you tried following the advice provided by Graham_A?

      Advice on how to stop spam e-mails can be found here.

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel