Forum Discussion

Elliebluey's avatar
Elliebluey
Just joined
8 hours ago

Issues accessing secondary blueyonder account

I'm aware there have been issues with virgin systems including email today and wondering if anyone else has the same issue as me and knows of a resolution. I have a couple of blueyonder email addresses, a primary and secondary one. The one listed as a secondary one is the one I actually use more on a day to day basis. Today ive gone through various rigmarole of setting up additional 2 factor identification to both accounts and whilst I can technically 'login' to both accounts, ive only been able to link my virgin media account to the primary virginmedia 02 ID. The other one is also asking for an account name, number, area code  etc to link to but of course as its a secondary one it won't allow me to use the same details. How do I overcome this issue? 

4 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    8 hours ago

    Elliebluey​ You can't link two email addresses to the primary VMO2 ID.  The secondary email will have it's own VMO2 iD which it sounds as if you have already created as you say you can log into both addresses.

    • Elliebluey's avatar
      Elliebluey
      Just joined
      7 hours ago

      Yes, ive managed to set two VMO2 IDs. The issue is that when I log into the second one all I can see is a message telling me that I need to link the id to a virgin media account and its asking for account number, area code etc but of course ive already used that on the first VMO2 ID and its suggesting I transfer the virgin media account to the second VMO2 ID. I have no idea how I can get past this issue and view my secondary email account. 

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        7 hours ago

        I'm not sure how you have managed to end up in that situation. So far I have only gone through the new sign in process for one of my secondary accounts.  I went to sign in as usual with the secondary email address and was then asked to enter a verification email address together with the other security data for the VMO2 ID.  At no point did I have to enter any VM account details.  That was only needed for the primary account.