Forum Discussion

stevem999's avatar
stevem999
Up to speed
12 months ago

Is VM email (former BY) down? (again)

VM returning time-out messages on email again this evening. Also server encryption errors. I've changed nothing!

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    Yes, appears to be issues accessing via email clients.  VM webmail access is working

     

     

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team

      Hi stevem999, Graham_A, KimNewman, staminaman99 & Wendolene πŸ‘‹.

      Thanks for you all reaching out to us regarding your mailboxes, we do apologise for this action, it was required to as a part of increased security. We can certainly assist you in unlocking your mail boxes, I will send each of you a private message so that we can go through this process. 

      Please look out for the envelope βœ‰ on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina πŸ™‚

      • 2-4-1's avatar
        2-4-1
        On our wavelength

        I'm unable to access my blueyonder email account online this morning. It just keeps timing out. Can anyone assist? Is it down? Is this another major issue like before?

  • staminaman99's avatar
    staminaman99
    On our wavelength

    Mail seems to be intermittent as I can access my VM web mail but it doesn't appear to be receiving, although I can send mail to my gmail account.  Outlook on phone getting authentication error.

  • I came her to ask the question as my NTL email address' appear down. But seems it’s not just me.

    • staminaman99's avatar
      staminaman99
      On our wavelength

      I have a blueyonder email address and earlier I couldn't access outlook or webmail but now I can access both.  However I can send out from both but am not receiving mail as yet but maybe there is a backlog.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Virginmedia email continues to be unfit for purpose. 

    • 2-4-1's avatar
      2-4-1
      On our wavelength

      I've now found out what the issue is for me. It's suddenly stopped liking my VPN. If I switch that off it works, with it on it doesn't. How ridiculous to allegedly increase security, as VM claim, yet it results in having to disable a VPN, which could be considered to be additional security itself.

      • stevem999's avatar
        stevem999
        Up to speed

        I now seem able to receive, but not send, but I've not made any changes. Such a poor service.