Forum Discussion

robcowley67's avatar
robcowley67
Joining in
23 days ago

I left VM 2 years ago and now my ntlworld email has been hacked. How do I close the account down?

I left VM 2 years ago after having had my broadband supplied by them for 15-20 years (originally NTLWorld).

When I left I set up new email accounts as I’d been informed the NTL world email would be deleted after 90 days.

unfortunately some of the services I’d used but unsubscribed to have been sending me messages with new access codes (some messages in Spanish), I’ve received some phishing emails with my NTLworld password being quoted and I’ve also been receiving a load of email failed to send messages - so my email has clearly been hacked.

How do I go about getting my email deleted so I can put an end to the hackers pretending to be me?

account
ntlworld

4 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    23 days ago

    Wait for a VM person to reply (usually happens within a few days) and they can put in a request for deletion.

    Scammers typically gain access via data leaks. The people most at risk are those who reuse the same email/password combo across multiple sites and services.

    We have seen many past examples on here where scammers take over many accounts of the same person if email/password combo's are reused.

    Less applicable in your case if you have switched email address but worth doubling checking there are no other remaining routes for the scammers to exploit if this might apply to your situation.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      22 days ago

      Hi robcowley67 

      Thanks for posting and welcome to the community. Sorry to hear of the email issue. I'll send you a PM now to get some details so I can raise it with IT.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      20 days ago

      Thanks for joining me on PM robcowley67 and providing me the details so I can raise this with IT.

      Please pop back to the community should you ever need further help.

      Best wishes.