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Ianpb's avatar
Ianpb
On our wavelength
3 days ago

I can't access my Blueyonder online email account

I enter my gmail sign-in account name for Virginmedia email. I then enter tha password. I then get a notification saying: "Your password wasn't verified. Please try again or choose another way to verify." I now have only FOUR attempts left.

I select 'Verify another way'. It then says : "

We’ve sent you an email with a link. [The gmail account it's sent to] Tap and follow the link to verify it’s you. The link will expire in 10 minutes. IIt turns out that all prvious 4 emails were sent to the Spam folder! I go to the Spam folder and click the link. Click 'Verify it's me'. I click 'I requested this link'. 

It says 'Your email address has been verified.', and tells me to return to the page where I attempted to login, but that now says "Page Expired. The page you are trying to access is no longer available."

So I can't log in, because If I try, I'm forced to go round and round in circles doing the above and getting nowhere, and now I only have THREE attempts left.

I normally access my emails with Microsoft Outlook, but every time in the past when I attempt to login though the Virginmedia website, I experience problems because, somehow, the password is changed and I have had to create a new one to access my account. Now, with this new system, everything is impenetrable.

Some advice here would be appreciated.

 

2 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person

    Ianpb​ "It says 'Your email address has been verified.', and tells me to return to the page where I attempted to login, but that now says "Page Expired."

    All I can offer by way of advice is that when I get the "Your email address has been verified." message I just click on the "Exit" link below that.  That always takes me straight into the VM account and I am logged in.

    I never try to manually go back to the original page where I began the login process.

    Clicking on the Exit link always works for me.

    Coenoby

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      Hello Ianpb,

      Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account. Are you able to log in to your online account that your email is attached to? Alternatively, has the advice from coenoby enabled you to resolve your issues.

      Kind Regards,

      Steven_L